Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales
Not Disclosed•Full-TimeOn-site
location_on1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
About the Team
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. We are an Equal Opportunity Employer where talent comes in all forms. The Un-carrier doesn't have a corporate ladder—it's more like a jungle gym of possibilities, and we love helping our employees grow in their careers.
About the Role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. As ambassadors, you will create energy and excitement around our products and services. You will be obsessed with the connected world, thriving in a high-traffic environment where technology innovations and customer needs are continuously evolving.
In this role, you will excel at building and deepening relationships with customers through meaningful interactions. You will identify customer needs and are passionate about educating, demonstrating, and recommending solutions. You will consistently leverage digital self-serve tools during customer interactions and the onboarding process, ensuring customers understand how to utilize the T-Mobile app for their wireless needs. Your goal is to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Hiring Process
To apply, please submit your application through our career portal. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position.
Culture & Values
At T-Mobile, our benefits exemplify the spirit of One Team, Together! We are committed to ensuring our benefits evolve to meet the needs of our team members. We don't stop there—eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. By applying for this career opportunity, you're living our values while investing in your career growth—you're unstoppable!
Equal Opportunity Statement
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Work location
Work model: On-site
1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Washington, District of Columbia
Key Responsibilities
- check_circleProactively engage with customers in a high-traffic retail environment using digital tools
- check_circleIdentify customer needs and recommend wireless solutions using solution-based selling techniques
- check_circleFollow up with customers, capture referrals, and manage Be Back processes to drive sales
- check_circleUtilize digital self-serve tools and the T-Mobile app to help customers manage their accounts
- check_circleDemonstrate T-Mobile products and services while guiding customers through onboarding processes
- check_circleBuild relationships with nearby leadership and teams to support account setup and device support
- check_circlePerform store operations including opening, closing, and securing kiosk assets and keys
Requirements
- verifiedHigh School Diploma/GED
- verified6 months of customer service and/or sales experience
- verifiedAt least 18 years of age
- verifiedLegally authorized to work in the United States
Nice to Have
Retail environment experience
Benefits & Perks
check_circleAnnual stock grant for all employeescheck_circleEmployee stock purchase plancheck_circle401(k) retirement plancheck_circleFree, year-round money coachesMedical, dental, and vision insurance
Similar Job Opportunities
Skills, education and keywords
Education: High School Diploma or GED required.
Frequently asked questions about Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales at T-Mobile
What does a Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales at T-Mobile do?expand_more
In this Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales at T-Mobile role, you will proactively engage with customers in a high-traffic retail environment using digital tools; identify customer needs and recommend wireless solutions using solution-based selling techniques; follow up with customers, capture referrals, and manage be back processes to drive sales; and utilize digital self-serve tools and the t-mobile app to help customers manage their accounts.
What are the requirements for this Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales role?expand_more
T-Mobile is looking for candidates who meet the following requirements: High School Diploma/GED; 6 months of customer service and/or sales experience; At least 18 years of age; and Legally authorized to work in the United States.
Where is the Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales role at T-Mobile located?expand_more
Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales at T-Mobile is based in 1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States. This is a on-site role.
Is this Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales job remote, hybrid, or on-site?expand_more
T-Mobile has listed this Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales role as on-site.
How much experience is required for this Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales role?expand_more
Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales at T-Mobile typically requires 0.5+ years of relevant experience at the entry level level.
What education is required for Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales at T-Mobile?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales role belong to?expand_more
Mobile Associate, Store-in-Store | Bilingual ,Spanish Preferred | Retail Sales at T-Mobile is part of the sales job category on Recrutus.