Mobile Associate, Store-in-Store
Not Disclosed•Full-TimeOn-site
location_on45, Asheland Avenue, South Slope, Asheville, Buncombe County, North Carolina, 28801, United States
About T-Mobile
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. We are the Un-carrier, meaning we don't have a corporate ladder—it's more like a jungle gym of possibilities. We love helping our employees grow in their careers, driven by a shared desire to aim high. As part of the T-Mobile team, you are unstoppable.
About the Role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. As ambassadors, you will create energy and excitement around our products and services. You will be obsessed with the connected world, thriving in a high-traffic environment where technology innovations and customer needs are continuously evolving.
Your day-to-day involves building and deepening relationships with customers through meaningful interactions. You will identify customer needs and passionately educate, demonstrate, and recommend solutions. By leveraging digital self-serve tools and solution-based selling techniques, you will help customers understand how to utilize the T-Mobile app and ensure their satisfaction. You will also partner with nearby store locations to properly on-board customers and maintain store operations, including opening and closing procedures.
Growth and Culture
Never stop growing! By applying for this career opportunity, you're living our values while investing in your career growth. We applaud your drive to aim high, which is what drives our business and culture forward. We are ALL owners, and every employee is eligible for an Annual Stock Grant.
Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position.
Work location
Work model: On-site
45, Asheland Avenue, South Slope, Asheville, Buncombe County, North Carolina, 28801, United States
Asheville, North Carolina
Key Responsibilities
- check_circleProactively engage with customers in a high-traffic retail environment using digital tools
- check_circleIdentify customer needs and recommend wireless solutions using solution-based selling techniques
- check_circleFollow up with customers to capture referrals and manage Be Back processes to drive sales
- check_circleUtilize digital self-serve tools and the T-Mobile app to help customers manage their accounts
- check_circleDemonstrate T-Mobile products and services while guiding customers through onboarding processes
- check_circleBuild relationships with nearby leadership and teams to support account setup and device support
- check_circlePerform store operations including opening, closing, and securing kiosk assets and keys
Requirements
- verifiedHigh School Diploma/GED
- verified6 months of customer service and/or sales experience
- verifiedAt least 18 years of age
- verifiedLegally authorized to work in the United States
Nice to Have
Retail environment experience
Benefits & Perks
check_circleAnnual stock grant for all employeescheck_circleEmployee stock purchase plancheck_circle401(k) retirement plancheck_circleFree, year-round money coachesMedical, dental, and vision insurance
Similar Job Opportunities
Skills, education and keywords
Education: High School Diploma or GED required.
Frequently asked questions about Mobile Associate, Store-in-Store at T-Mobile
What does a Mobile Associate, Store-in-Store at T-Mobile do?expand_more
Day-to-day, the Mobile Associate, Store-in-Store at T-Mobile will proactively engage with customers in a high-traffic retail environment using digital tools; identify customer needs and recommend wireless solutions using solution-based selling techniques; follow up with customers to capture referrals and manage be back processes to drive sales; and utilize digital self-serve tools and the t-mobile app to help customers manage their accounts.
What are the requirements for this Mobile Associate, Store-in-Store role?expand_more
T-Mobile is looking for candidates who meet the following requirements: High School Diploma/GED; 6 months of customer service and/or sales experience; At least 18 years of age; and Legally authorized to work in the United States.
Where is the Mobile Associate, Store-in-Store role at T-Mobile located?expand_more
Mobile Associate, Store-in-Store at T-Mobile is based in 45, Asheland Avenue, South Slope, Asheville, Buncombe County, North Carolina, 28801, United States. This is a on-site role.
Is this Mobile Associate, Store-in-Store job remote, hybrid, or on-site?expand_more
T-Mobile has listed this Mobile Associate, Store-in-Store role as on-site.
How much experience is required for this Mobile Associate, Store-in-Store role?expand_more
Mobile Associate, Store-in-Store at T-Mobile typically requires 0.5+ years of relevant experience at the entry level level.
What education is required for Mobile Associate, Store-in-Store at T-Mobile?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Mobile Associate, Store-in-Store role belong to?expand_more
Mobile Associate, Store-in-Store at T-Mobile is part of the sales job category on Recrutus.