Member Experience Concierge
Not Disclosed•Full-TimeOn-site
location_on1238, Snow Bunny Lane, Aspen, Pitkin County, Colorado, 81611, United States
About The Ritz-Carlton
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We attract the world's top hospitality professionals who curate lifelong memories, believing that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and Service Values. These standards are the foundation of The Ritz-Carlton and guide us each day to be better than the next. Our culture drives success, earning us the reputation as a global brand leader in luxury hospitality.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
About the Role
This position is dedicated to ensuring that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. You will be the first point of contact for members and guests, assisting with the pre-arrival process, arrival, activities, and departure. Your day will involve making pre-arrival arrangements, handling grocery and amenity orders, and reviewing preferences in our computer systems to anticipate needs before they arise.
As a key member of the Front Office and Lobby Ambassador team, you will manage check-in and check-out procedures, prepare arrival packets and departure folios, and process billing. You will serve as a resource for visitor information, special arrangements, and activities, coordinating with departments like Engineering, Housekeeping, and Bell Services to resolve requests and ensure satisfaction. Whether assisting with unique needs, managing vehicle services, or simply greeting guests with genuine appreciation, your role is to foster positive working relationships and maintain the highest level of service excellence.
Equal Opportunity & Culture
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
We are proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures.
Work location
Work model: On-site
1238, Snow Bunny Lane, Aspen, Pitkin County, Colorado, 81611, United States
Aspen, Colorado
Key Responsibilities
- check_circleRespond to visitor requests for transportation, reservations, and special services
- check_circleAssist with bell and valet services for owners requesting vehicle assistance
- check_circleReport incidents, accidents, and unsafe work conditions to management
- check_circleWelcome and acknowledge members and guests according to company Gold Standards
- check_circleReview shift logs and document pertinent information in computer systems and logbooks
- check_circleGather and provide information about property amenities, events, and surrounding area
- check_circleHandle front office duties including billing, audit checklists, and welcome package preparation
- check_circleConduct pre-calls and arrange grocery, amenity, and other member arrival requests
- check_circleProcess all calls, messages, and requests while coordinating with other departments for resolution
Requirements
- verifiedHigh school diploma or G.E.D. equivalent
- verifiedAt least 1 year of related work experience
Similar Job Opportunities
Skills, education and keywords
Education: High school diploma or G.E.D. equivalent preferred.
Frequently asked questions about Member Experience Concierge at Marriott International
What does a Member Experience Concierge at Marriott International do?expand_more
Day-to-day, the Member Experience Concierge at Marriott International will respond to visitor requests for transportation, reservations, and special services; assist with bell and valet services for owners requesting vehicle assistance; report incidents, accidents, and unsafe work conditions to management; and welcome and acknowledge members and guests according to company gold standards.
What are the requirements for this Member Experience Concierge role?expand_more
Marriott International is looking for candidates who meet the following requirements: High school diploma or G.E.D. equivalent; and At least 1 year of related work experience.
Where is the Member Experience Concierge role at Marriott International located?expand_more
Member Experience Concierge at Marriott International is based in 1238, Snow Bunny Lane, Aspen, Pitkin County, Colorado, 81611, United States. This is a on-site role.
Is this Member Experience Concierge job remote, hybrid, or on-site?expand_more
Marriott International has listed this Member Experience Concierge role as on-site.
How much experience is required for this Member Experience Concierge role?expand_more
Member Experience Concierge at Marriott International typically requires 1+ years of relevant experience at the entry level level.
What education is required for Member Experience Concierge at Marriott International?expand_more
Educational requirements for this role: High school diploma or G.E.D. equivalent preferred.
What category does the Member Experience Concierge role belong to?expand_more
Member Experience Concierge at Marriott International is part of the hospitality & catering job category on Recrutus.