Medical/Dental Receptionist (Check-In)
Not Disclosed•Full-TimeOn-site
location_on936, Southwest Davenport Street, Southwest Hills, Portland, Multnomah County, Oregon, 97201, United States
About the Role
The Front Desk position serves as the welcoming face of our medical practice, ensuring a smooth and professional experience for every patient. This role is the operational hub of the office, responsible for managing the flow of daily administrative tasks while maintaining a courteous and empathetic environment for patients and their families.
You will be the first point of contact, greeting patients, managing the reception area, and facilitating communication between patients and clinical staff. The position requires a high degree of diplomacy to navigate a fast-paced environment, often dealing with sensitive health information and occasionally irate callers. Your ability to multitask, organize schedules, and maintain confidentiality is essential to the team's success.
Daily Rhythm
Your day begins by preparing the office for the day's appointments, checking voicemails and faxes, and sorting incoming mail. Throughout the day, you will manage patient check-ins using Epic workflow, collect copays, and explain financial requirements with clarity and tact. You will also handle a high volume of incoming calls, routing them appropriately and ensuring no message goes unanswered.
Beyond patient interaction, you will maintain the cleanliness and organization of the reception and waiting areas. At the end of each day, you will reconcile collected funds and prepare patient accounts for the following morning. This role demands constant interaction with others in a setting that may involve contact with sick patients, requiring adaptability and a calm demeanor.
Hiring Process
Candidates selected for an interview will be contacted to discuss their experience and availability. The process includes a review of qualifications and a conversation to assess fit within our team culture.
Equal Opportunity
We are committed to providing a supportive and inclusive workplace. We consider qualified applicants regardless of background and strive to maintain an environment where every team member feels valued.
Work location
Work model: On-site
936, Southwest Davenport Street, Southwest Hills, Portland, Multnomah County, Oregon, 97201, United States
Portland, Oregon
Key Responsibilities
- check_circleCheck-in patients per protocol and complete Epic workflow
- check_circleAnswer telephone calls promptly and route them appropriately
- check_circleFacilitate patient flow and communicate delays to staff and patients
- check_circleExplain financial requirements and collect copays from patients
- check_circlePrepare patient accounts for next day appointments
- check_circleCheck voicemails and faxes and route messages as appropriate
- check_circleSort incoming mail and run outgoing mail through postage machine
- check_circleKeep office files and equipment organized
- check_circleDefuse irate callers and patients using diplomacy and tact
- check_circleGather patient demographic information and schedule appointments
- check_circleMaintain cleanliness of reception and waiting areas
Requirements
- verifiedHigh school diploma required
- verifiedMinimum two years working in a medical office and/or receptionist position
- verifiedKnowledge of electronic health records and word processing software
- verifiedFamiliarity with scheduling and rearranging appointments
- verifiedUnderstanding of health insurance plans
Nice to Have
College courses or degree
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Skills, education and keywords
Skills: Epic, Hipaa, Electronic Health Records, Word Processing Software, Multi-Line Phone System.
Education: High school diploma required.
Frequently asked questions about Medical/Dental Receptionist (Check-In) at Head & Neck Surgical Associates
What does a Medical/Dental Receptionist (Check-In) at Head & Neck Surgical Associates do?expand_more
A Medical/Dental Receptionist (Check-In) at Head & Neck Surgical Associates is responsible for the following: Check-in patients per protocol and complete Epic workflow; Answer telephone calls promptly and route them appropriately; Facilitate patient flow and communicate delays to staff and patients; and Explain financial requirements and collect copays from patients.
What are the requirements for this Medical/Dental Receptionist (Check-In) role?expand_more
To qualify for the Medical/Dental Receptionist (Check-In) at Head & Neck Surgical Associates position, applicants should have: High school diploma required; Minimum two years working in a medical office and/or receptionist position; Knowledge of electronic health records and word processing software; Familiarity with scheduling and rearranging appointments; and Understanding of health insurance plans.
Where is the Medical/Dental Receptionist (Check-In) role at Head & Neck Surgical Associates located?expand_more
Medical/Dental Receptionist (Check-In) at Head & Neck Surgical Associates is based in 936, Southwest Davenport Street, Southwest Hills, Portland, Multnomah County, Oregon, 97201, United States. This is a on-site role.
Is this Medical/Dental Receptionist (Check-In) job remote, hybrid, or on-site?expand_more
Head & Neck Surgical Associates has listed this Medical/Dental Receptionist (Check-In) role as on-site.
How much experience is required for this Medical/Dental Receptionist (Check-In) role?expand_more
Candidates for Medical/Dental Receptionist (Check-In) at Head & Neck Surgical Associates should have mid level.
What skills do you need for the Medical/Dental Receptionist (Check-In) role at Head & Neck Surgical Associates?expand_more
Key skills for Medical/Dental Receptionist (Check-In) at Head & Neck Surgical Associates include Epic; Hipaa; Electronic Health Records; Word Processing Software; and Multi-Line Phone System.
What education is required for Medical/Dental Receptionist (Check-In) at Head & Neck Surgical Associates?expand_more
Educational requirements for this role: High school diploma required.
What category does the Medical/Dental Receptionist (Check-In) role belong to?expand_more
Medical/Dental Receptionist (Check-In) at Head & Neck Surgical Associates is part of the admin job category on Recrutus.
About Head & Neck Surgical Associates
Head & Neck Surgical Associates operates as a specialized medical practice based in Portland, Oregon, focusing on surgical care within the head and neck region. The organization provides clinical services across several distinct medical fields, including oral surgery, the management of oral cancer, sleep medicine, and the treatment of jaw disorders. These offerings are designed to address complex conditions requiring surgical intervention and specialized diagnostic care.
The practice serves patients seeking expert medical attention for issues related to the oral cavity, sleep-related breathing problems, and structural abnormalities of the jaw. By concentrating on these specific areas, the team delivers targeted treatments tailored to individual patient needs within the local community and surrounding regions. The scope of their work encompasses both diagnostic procedures and surgical management strategies for the conditions they specialize in.
Operating from their headquarters in Portland, the group maintains a professional presence in the medical practices sector. Their approach emphasizes clinical expertise in the identified specialties without expanding into unrelated fields. The organization continues to provide essential healthcare services to residents requiring advanced care for oral and maxillofacial conditions.
Browse more roles: All Head & Neck Surgical Associates jobs, admin jobs on Recrutus.