Medical Scheduler — City of Albany, NY at Albany

About the Team

You will join the Neurology department within the HBD unit at Albany Medical Center. As part of the broader Albany Med Health System, our team is dedicated to advancing neurological care while upholding the organization's strategic plan and guiding principles. We strive to create an environment where patient safety and the optimal patient experience are our top priorities, ensuring that every interaction reflects the ideals of our department and the hospital as a whole.

About the Role

This position serves as the vital first point of contact for patients visiting our Neurology practice. You will manage the registration and scheduling process for a diverse patient population, including complex cases and those requiring special consents for state wards. Your day will involve greeting patients with promptness and courtesy, utilizing electronic medical records to maintain accurate patient data, and handling insurance updates, co-pay collections, and financial obligation discussions. Beyond the front desk, you will prepare disability and out-of-work paperwork, schedule follow-up appointments, and act as a communication hub between providers, clinical teams, and insurance companies. Success in this role requires the ability to multi-task in a high-volume unit while maintaining a professional image and adhering to established dress codes.

Hiring Process

Thank you for your interest in joining Albany Medical Center. We review all applications to find the best fit for our team. Selected candidates will be contacted directly regarding next steps in the interview process.

Equal Opportunity & Privacy

Albany Medical Center and Albany Med Health System are equal opportunity employers. We welcome applicants regardless of background. This role involves access to sensitive information, including HIPAA Protected Health Information. All workforce members are expected to adhere to strict "need to know" access protocols and ensure that patient data is protected from unauthorized access in compliance with Federal and New York State statutes.

Work location

Work model: On-site

South Manning Boulevard, City of Albany, Albany County, New York, 12208, United States

City of Albany, New York

Key Responsibilities

check_circleObtain proper consents for state wards and patient proxies from facilities
check_circleCommunicate timely with providers, patients, and insurance companies
check_circlePromote patient safety and report issues promptly to maintain a safe environment
check_circleUtilize electronic medical records to maintain patient registration and scan data
check_circleAssist patients at the front check-in desk and greet them professionally
check_circleAnswer incoming phone calls and direct them to appropriate team members
check_circleDiscuss financial obligations and explain regulatory forms to patients
check_circlePrepare patient disability and out-of-work or school paperwork
check_circleUpdate insurance information, collect co-pays, and manage appointment details
check_circleRegister and schedule complex patients while updating system information

Requirements

verifiedHigh School Diploma/G.E.D.
verified2-3 years of office experience or one year of related experience in a medical practice
verifiedExperience using an electronic health record
verifiedExperience using Microsoft Office

Nice to Have

2-3 years of office experience, or one year of related experience in a medical practice. Experience using an electronic health record and Microsoft Office.

Skills, education and keywords

Skills: Electronic Health Record, Microsoft Office.

Education: High School Diploma or G.E.D. required.

Frequently asked questions about Medical Scheduler - Neurology at Albany Medical Center

What does a Medical Scheduler - Neurology at Albany Medical Center do?expand_more

Day-to-day, the Medical Scheduler - Neurology at Albany Medical Center will obtain proper consents for state wards and patient proxies from facilities; communicate timely with providers, patients, and insurance companies; promote patient safety and report issues promptly to maintain a safe environment; and utilize electronic medical records to maintain patient registration and scan data.

What are the requirements for this Medical Scheduler - Neurology role?expand_more

To qualify for the Medical Scheduler - Neurology at Albany Medical Center position, applicants should have: High School Diploma/G.E.D.; 2-3 years of office experience or one year of related experience in a medical practice; Experience using an electronic health record; and Experience using Microsoft Office.

Where is the Medical Scheduler - Neurology role at Albany Medical Center located?expand_more

Medical Scheduler - Neurology at Albany Medical Center is based in South Manning Boulevard, City of Albany, Albany County, New York, 12208, United States. This is a on-site role.

Is this Medical Scheduler - Neurology job remote, hybrid, or on-site?expand_more

Albany Medical Center has listed this Medical Scheduler - Neurology role as on-site.

How much experience is required for this Medical Scheduler - Neurology role?expand_more

Medical Scheduler - Neurology at Albany Medical Center typically requires 2–3 years of relevant experience at the mid level level.

What skills do you need for the Medical Scheduler - Neurology role at Albany Medical Center?expand_more

Key skills for Medical Scheduler - Neurology at Albany Medical Center include Electronic Health Record; and Microsoft Office.

What education is required for Medical Scheduler - Neurology at Albany Medical Center?expand_more

Educational requirements for this role: High School Diploma or G.E.D. required.

What category does the Medical Scheduler - Neurology role belong to?expand_more

Medical Scheduler - Neurology at Albany Medical Center is part of the healthcare & nursing job category on Recrutus.

Medical Scheduler - Neurology