Market Service Manager
Not Disclosed•Full-TimeOn-site
location_onMeredith Corporation, 1716, Locust Street, Meredith Corporation, Des Moines, Polk County, Iowa, 50309, United States
About the Team
UniFirst is an international leader in the $18 billion garment services industry, employing over 13,000 team partners who serve 300,000 business customer locations across the U.S., Canada, and Europe. Our fabric is woven from a unique family culture that offers a small-company feel while leveraging the resources and stability of a 1.5-billion-dollar organization. Recognized on Forbes' "Platinum 400" and in the top 10 of Selling Power's "Best Companies to Sell For," we are an 80-year-old company focused on annual growth.
About the Role
The Market Service Manager is the operational heartbeat of our service department, dedicated to keeping our customers for life. In this role, you will recruit, lead, and develop a team of Route Service Managers, Supervisors, and Representatives who deliver to a diverse portfolio of clients, ranging from small family-owned businesses to major corporate locations.
You will drive customer satisfaction, account growth, and profitability for your location by building strong relationships with clients and elevating your team's performance. This is a results-driven position where you will not only manage but also roll up your sleeves to support your team and customers directly. You will collaborate closely with location management to provide the best service and product programs, while also negotiating customer contract renewals.
Culture & Benefits
At UniFirst, our family culture is what sets us apart. We believe in promoting from within constantly; many of our Senior Executives began their careers as Market Service Managers. We offer quality skills training designed to enhance performance and assist with career advancement. Our environment is packed with different cultures, personalities, and backgrounds, as we believe it takes many kinds of people to make us successful. Plus, we value work-life balance with no nights or weekends required.
Hiring Process & Application
If you are interested in joining our team, please submit your application through our standard channels. UniFirst is an equal opportunity employer and does not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you need accommodation for any part of the application process due to a medical condition or disability, please email TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request.
Security Notice: UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
Work location
Work model: On-site
Meredith Corporation, 1716, Locust Street, Meredith Corporation, Des Moines, Polk County, Iowa, 50309, United States
Des Moines, Iowa
Key Responsibilities
- check_circleOversee recruiting, training, and development of Route Service Representatives and Supervisors
- check_circleBuild strong customer relationships to elevate satisfaction and drive account growth
- check_circleNegotiate customer contract renewals to ensure profitability
- check_circleCollaborate with location management to deliver optimal customer service and product programs
- check_circleLead and manage a team of Route Service Managers, Supervisors, and Representatives
- check_circleOversee all operational aspects of the service department to maintain customer retention
Requirements
- verifiedHigh School Diploma or GED – bachelor's degree preferred
- verifiedPrior customer service experience
- verifiedStrong computer proficiency (MS Office)
- verified21 years of age
- verifiedValid non-commercial driver's license in the state of residence
- verifiedMust meet pre-employment DOT physical requirements
Nice to Have
Bachelor's degree
Benefits & Perks
check_circle401K with Company Matchcheck_circleProfit Sharingcheck_circleHealth Insurancecheck_circleEmployee Assistance ProgramLife Insurance
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Customer Service, Training, Problem Solving.
Education: High School Diploma or GED required; Bachelor's degree preferred.
Frequently asked questions about Market Service Manager at UniFirst Corporation
What does a Market Service Manager at UniFirst Corporation do?expand_more
In this Market Service Manager at UniFirst Corporation role, you will oversee recruiting, training, and development of route service representatives and supervisors; build strong customer relationships to elevate satisfaction and drive account growth; negotiate customer contract renewals to ensure profitability; and collaborate with location management to deliver optimal customer service and product programs.
What are the requirements for this Market Service Manager role?expand_more
To qualify for the Market Service Manager at UniFirst Corporation position, applicants should have: High School Diploma or GED – bachelor's degree preferred; Prior customer service experience; Strong computer proficiency (MS Office); 21 years of age; Valid non-commercial driver's license in the state of residence; and Must meet pre-employment DOT physical requirements.
Where is the Market Service Manager role at UniFirst Corporation located?expand_more
Market Service Manager at UniFirst Corporation is based in Meredith Corporation, 1716, Locust Street, Meredith Corporation, Des Moines, Polk County, Iowa, 50309, United States. This is a on-site role.
Is this Market Service Manager job remote, hybrid, or on-site?expand_more
UniFirst Corporation has listed this Market Service Manager role as on-site.
How much experience is required for this Market Service Manager role?expand_more
Candidates for Market Service Manager at UniFirst Corporation should have mid level.
What skills do you need for the Market Service Manager role at UniFirst Corporation?expand_more
Key skills for Market Service Manager at UniFirst Corporation include MS Office; Customer Service; Training; and Problem Solving.
What education is required for Market Service Manager at UniFirst Corporation?expand_more
Educational requirements for this role: High School Diploma or GED required; and Bachelor's degree preferred.
What category does the Market Service Manager role belong to?expand_more
Market Service Manager at UniFirst Corporation is part of the customer services job category on Recrutus.