Manager, Technology Operations Services
Not Disclosed•Full-TimeOn-site
location_onStockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
About the Team
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
About the Role
As a Manager, Technology Operations (Services), you will direct and coordinate a 24x7 Technology Operations team that supports critical environments and partner-facing technology. You will lead daily operations, strengthen incident and problem management, use metrics to drive improvements, and partner across teams to increase operational maturity.
Work Model
We believe we do our best work when we're together, which is why we're onsite four days a week.
Hiring Process
Join us and inspire with every cup. Apply today!
Equal Opportunity
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us.
Work location
Work model: On-site
Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
Nashville, Tennessee
Key Responsibilities
- check_circleLead a 24x7 operations team including system administrators and operations analysts
- check_circleSet goals, coach talent, and build strong Tier 1 and Tier 2 support methods
- check_circleDrive operational excellence through data-informed metrics and continuous improvement
- check_circleManage incident and problem management including escalations and clear communication
- check_circlePartner across business and IT to improve operational maturity and align teams to standards
- check_circleMonitor service providers and manage operating costs against budget
- check_circleOversee changes to the technical environment and ensure compliance with policies
Requirements
- verifiedBachelor's degree in Computer Science, Information Systems, or combination of education and related work experience
- verified5+ years of technology-related work experience
- verified3+ years leading in a support function
Nice to Have
3+ years leading technical support teams within an IT Operations / Technology Operations / NOC environment. Experience improving incident and problem management practices and operating rhythms. Experience using metrics/KPIs to drive measurable service improvements and operational maturity. Experience managing vendors/service providers and support processes in a 24x7 environment.
Benefits & Perks
check_circleMedical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefitscheck_circleShort-term and long-term disability coveragecheck_circlePaid parental leave and family expansion reimbursementcheck_circlePaid vacation from date of hire, sick time, eight paid holidays, and two personal days per yearcheck_circle401(k) retirement plan with employer matchcheck_circleDiscounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock)check_circleIncentivized emergency savings and financial well-being toolscheck_circle100% upfront tuition coverage for a first-time bachelor's degree through Arizona State Universitycheck_circleStudent loan management resources and access to other educational opportunitiescheck_circleBackup care and DACA reimbursement
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Skills, education and keywords
Skills: Incident Management, Problem Management, Metrics, Kpis, It Operations, Technology Operations, Noc.
Education: Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
Frequently asked questions about Manager, Technology Operations Services at Starbucks
What does a Manager, Technology Operations Services at Starbucks do?expand_more
A Manager, Technology Operations Services at Starbucks is responsible for the following: Lead a 24x7 operations team including system administrators and operations analysts; Set goals, coach talent, and build strong Tier 1 and Tier 2 support methods; Drive operational excellence through data-informed metrics and continuous improvement; and Manage incident and problem management including escalations and clear communication.
What are the requirements for this Manager, Technology Operations Services role?expand_more
To qualify for the Manager, Technology Operations Services at Starbucks position, applicants should have: Bachelor's degree in Computer Science, Information Systems, or combination of education and related work experience; 5+ years of technology-related work experience; and 3+ years leading in a support function.
Where is the Manager, Technology Operations Services role at Starbucks located?expand_more
Manager, Technology Operations Services at Starbucks is based in Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States. This is a on-site role.
Is this Manager, Technology Operations Services job remote, hybrid, or on-site?expand_more
Starbucks has listed this Manager, Technology Operations Services role as on-site.
How much experience is required for this Manager, Technology Operations Services role?expand_more
Manager, Technology Operations Services at Starbucks typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Manager, Technology Operations Services role at Starbucks?expand_more
Key skills for Manager, Technology Operations Services at Starbucks include Incident Management; Problem Management; Metrics; Kpis; It Operations; Technology Operations; and Noc.
What education is required for Manager, Technology Operations Services at Starbucks?expand_more
Educational requirements for this role: Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
What category does the Manager, Technology Operations Services role belong to?expand_more
Manager, Technology Operations Services at Starbucks is part of the it job category on Recrutus.