Manager of Account Management
Not Disclosed•Full-TimeOn-site
location_onUnderground Atlanta, Lower Wall Street Southeast, Five Points, Atlanta, Fulton County, Georgia, 30303, United States
About the Role
This position serves as the strategic leader for our Account Management team, dedicated to building enduring client relationships and driving sustainable revenue growth. The role exists to ensure that every client interaction not only resolves immediate needs but also fosters long-term success and expansion. You will be the primary escalation point for complex customer challenges, guiding the team through a customer-centric approach that prioritizes retention and strategic growth.
In this capacity, you will develop proactive strategies to identify cross-selling and up-selling opportunities while monitoring key sales metrics to adjust tactics in real-time. The day-to-day rhythm involves analyzing market trends and competitive activity to prepare insightful reports for management, conducting regular performance check-ins to align the team with company expectations, and maintaining rigorous account records within our CRM systems. Ultimately, you will embody the company's vision and values in every interaction with customers, colleagues, and suppliers, ensuring that our commitment to excellence is reflected in our service delivery.
Work location
Work model: On-site
Underground Atlanta, Lower Wall Street Southeast, Five Points, Atlanta, Fulton County, Georgia, 30303, United States
Atlanta, Georgia
Key Responsibilities
- check_circleLead the Account Management team with a customer-centric approach
- check_circleDevelop and execute proactive customer retention and expansion strategies
- check_circleCreate strategic growth plans and identify cross-selling opportunities
