Account Manager
Not Disclosed•Full-TimeOn-site
location_onWest Portsmouth Street, East Concord, Concord, Merrimack County, New Hampshire, 03301, United States
About the Role
As an Account Manager, you will serve as the primary liaison for our existing customer base, dedicated to delivering exceptional experiences and fostering long-term loyalty. This role is vital for ensuring customer satisfaction while driving business growth through the cultivation of successful client relationships.
You will act as the voice of the customer, identifying hurdles and working proactively to mitigate them. Your day-to-day involves managing the existing customer base, resolving conflicts with timely solutions, and providing post-sales support. Beyond maintenance, you will actively seek opportunities to expand our footprint by selling new X-Ray service contracts, Medical Supplies, and Ultrasound equipment, parts, and probes within your assigned territory.
Success in this position requires a blend of strategic vision and hands-on execution. You will coordinate with service team members, manufacturer partners, and sales executives to advance opportunities and address complex customer needs. Additionally, you will maintain accurate account records in our CRM, track all engagements, and prepare weekly reports on sales calls, market trends, and competitive activity to guide management decisions.
Work location
Work model: On-site
West Portsmouth Street, East Concord, Concord, Merrimack County, New Hampshire, 03301, United States
Concord, New Hampshire
Key Responsibilities
- check_circleManage and maintain existing customer accounts in the assigned territory
- check_circleResolve customer issues and conflicts in a timely manner
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