Manager, Controls Services & Support

About Us

Copeland is a global climate technologies company engineered for sustainability. With $5B in global revenue, we are a leading provider of compression products, electronics, software, and solutions across Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR). Our mission is to create sustainable and efficient residential, commercial, and industrial spaces while protecting temperature-sensitive goods throughout the cold chain.

Driven by macro and regulatory trends toward environmental sustainability, we are revolutionizing the technology behind air conditioning, heating, and refrigeration. Through groundbreaking innovations, we reduce carbon emissions and improve energy efficiency in spaces of all sizes. Our portfolio includes category-leading brands in compression, controls, software, and monitoring solutions, serving applications ranging from food service and retail to transportation and healthcare/life sciences.

We are united by a singular purpose: Sustainability is no small ambition. Our employees are our greatest strength, and we believe that a culture of passion, openness, and collaboration empowers us to work toward a better future. We invest in the end-to-end development of our people, from onboarding through senior leadership, ensuring they can thrive personally and professionally.

About the Role

Copeland is seeking a Manager, Controls Services & Support to lead global technical support and controls-related technical services across refrigeration and cold chain customer environments. This role is critical for aligning technical support performance with controls services delivery, ensuring consistent execution across Copeland's lifecycle services model and enterprise customer commitments.

In this position, you will lead a team of approximately 14 technical professionals, including two technical support supervisors and technical specialists. Your team will handle global case resolution, controls programming, third-party integrations, and custom interface solutions across the Copeland Controls portfolio. Beyond leadership, you will partner closely with OEM stakeholders, Engineering, Product Management, Project Services, and Field Services teams to improve deployment readiness, strengthen integration consistency, and support large-scale customer rollouts.

You will serve as a technically credible leader, translating complex technical challenges into clear execution plans and operational priorities. The role requires operating effectively in matrixed organizations with cross-functional collaboration, focusing on building scalable processes and repeatable technical solutions. As a strong coach and mentor, you will develop technical talent and foster engineering discipline within customer-facing environments.

Work Arrangement & Culture

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, offering you the opportunity to work with your team and leader to establish operating principles that enable effective collaboration.

We cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and diverse perspectives are embraced and treated fairly. Our employee resource groups play an important role in culture and community building. We offer flexible and competitive benefits plans, including medical insurance, dental and vision coverage, 401(k), and flexible time off plans such as paid parental leave, vacation, and holiday leave.

Hiring Process & Application

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas (such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J, or TN) or those who need sponsorship for work authorization now or in the future are not eligible for hire.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact copeland.careers@copeland.com. Join our team and start your journey today to make an impact on the world ahead.