Management Team Lead / Supervisor — Chicago, IL at

About the Role

The Management Team Lead / Supervisor – Electronic Data Interchange (EDI) serves as a critical leader within a fast-paced federal contracting environment, overseeing a team of analysts supporting the Department of Labor (DOL) EDI program. This position is designed to ensure the secure and accurate exchange of electronic data and records, maintaining high standards of production, accuracy, and operational compliance.

In this hands-on leadership role, you will bridge the gap between operational staff and management. Your day-to-day involves coordinating workflows, monitoring performance metrics, and fostering a collaborative culture where continuous improvement is the norm. You will play a pivotal part in employee development through coaching, mentorship, and training, ensuring the team is equipped to meet the rigorous demands of federal service excellence.

Why Join Us

Join a mission-driven team dedicated to supporting critical Department of Labor operations. This role offers the unique opportunity to lead operational teams in a structured environment where efficiency, accountability, and service excellence are paramount. You will work within a professional setting that values organizational growth and the successful execution of high-volume data processing initiatives.

Work Environment

This position is hybrid, based in Chicago, IL, following the successful completion of training activities. As a Supervisor, you are expected to maintain a consistent on-site presence to effectively support operational oversight, employee engagement, workflow coordination, and quality assurance activities.

Equal Opportunity & Hiring Process

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.

Please note that HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials to enhance efficiency. However, all final hiring decisions are made by human reviewers in accordance with federal hiring guidelines.

Work location

Work model: Hybrid

Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States

Chicago, Illinois

Key Responsibilities

check_circleSupervise and support teams of analysts responsible for electronic data processing and records validation
check_circleMonitor employee productivity, workflow performance, and quality metrics to ensure production targets are met
check_circleCoordinate assignments and balance workloads to maintain operational efficiency and service expectations
check_circleConduct quality control and assurance reviews to ensure compliance with procedures and contractual requirements
check_circleProvide ongoing coaching, mentorship, and performance feedback to staff members
check_circleSupport onboarding, training, and certification activities to prepare employees for independent work
check_circleServe as the primary liaison between operational staff and management regarding workflow updates and escalations
check_circleAssist in testing and evaluating new software systems, operational procedures, and workflow enhancements

Requirements

verifiedHigh School Diploma or equivalent
verifiedMinimum of one (1) year of experience in a supervisory, team lead, or operations support role
verifiedProficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams)
verifiedExperience preparing and analyzing reports related to staffing, production, and operational metrics

Nice to Have

Prior experience supporting a federal government contract. Experience in electronic data interchange (EDI), document processing, records management, or administrative support environments. Familiarity with quality assurance, workflow optimization, and operational reporting. Experience working in production-driven or deadline-oriented environments.

Skills, education and keywords

Skills: Microsoft Office Suite, Excel, Word, Outlook, Teams, Electronic Data Interchange, Edi, Quality Assurance, Records Management, Document Processing.

Education: High School Diploma or equivalent required.

Frequently asked questions about Management Team Lead / Supervisor – Electronic Data Interchange (EDI) at HeiTech Services, LLC

What does a Management Team Lead / Supervisor – Electronic Data Interchange (EDI) at HeiTech Services, LLC do?expand_more

Day-to-day, the Management Team Lead / Supervisor – Electronic Data Interchange (EDI) at HeiTech Services, LLC will supervise and support teams of analysts responsible for electronic data processing and records validation; monitor employee productivity, workflow performance, and quality metrics to ensure production targets are met; coordinate assignments and balance workloads to maintain operational efficiency and service expectations; and conduct quality control and assurance reviews to ensure compliance with procedures and contractual requirements.

What are the requirements for this Management Team Lead / Supervisor – Electronic Data Interchange (EDI) role?expand_more

HeiTech Services, LLC is looking for candidates who meet the following requirements: High School Diploma or equivalent; Minimum of one (1) year of experience in a supervisory, team lead, or operations support role; Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams); and Experience preparing and analyzing reports related to staffing, production, and operational metrics.

Where is the Management Team Lead / Supervisor – Electronic Data Interchange (EDI) role at HeiTech Services, LLC located?expand_more

Management Team Lead / Supervisor – Electronic Data Interchange (EDI) at HeiTech Services, LLC is based in Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States. This is a hybrid role.

Is this Management Team Lead / Supervisor – Electronic Data Interchange (EDI) job remote, hybrid, or on-site?expand_more

HeiTech Services, LLC has listed this Management Team Lead / Supervisor – Electronic Data Interchange (EDI) role as hybrid.

How much experience is required for this Management Team Lead / Supervisor – Electronic Data Interchange (EDI) role?expand_more

Management Team Lead / Supervisor – Electronic Data Interchange (EDI) at HeiTech Services, LLC typically requires 1+ years of relevant experience at the lead level.

What skills do you need for the Management Team Lead / Supervisor – Electronic Data Interchange (EDI) role at HeiTech Services, LLC?expand_more

Key skills for Management Team Lead / Supervisor – Electronic Data Interchange (EDI) at HeiTech Services, LLC include Microsoft Office Suite; Excel; Word; Outlook; Teams; Electronic Data Interchange; Edi; and Quality Assurance.

What education is required for Management Team Lead / Supervisor – Electronic Data Interchange (EDI) at HeiTech Services, LLC?expand_more

Educational requirements for this role: High School Diploma or equivalent required.

What category does the Management Team Lead / Supervisor – Electronic Data Interchange (EDI) role belong to?expand_more

Management Team Lead / Supervisor – Electronic Data Interchange (EDI) at HeiTech Services, LLC is part of the admin job category on Recrutus.

Management Team Lead / Supervisor – Electronic Data Interchange (EDI)