Mailroom Quality Assurance/ Track and Trace Lead
Not Disclosed•Full-TimeOn-site
location_on1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
About the Role
Tekpro Support Services, LLC is seeking a Mailroom Quality Assurance/Track and Trace Lead to support operations at the FBI Headquarters in Washington, DC. In this critical position, you will oversee and manage quality control functions for the mailroom operation, ensuring a successful production flow and processing for both internal departments and external clients.
You will serve as a key liaison between internal professionals and customers, providing expert knowledge on mailing, shipping, and quality control workflows. The role involves managing moderate-complexity products and processes while maintaining rigorous security compliance standards. As a non-supervisory team member, you will work with a moderate degree of guidance to impact the team through high-quality service and accurate information delivery.
Work Environment
This role is performed in a non-climate controlled warehouse environment. Associates are regularly exposed to moderate noise levels and physical movement. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Hiring Process & Requirements
Candidates must possess an active Top Secret security clearance. The selection process will prioritize individuals who demonstrate strong communication skills, the ability to motivate colleagues, and a passion for collaboration. Successful applicants will have a proven track record in high-volume mailroom facilities and a history of working effectively in collaborative, government environments.
Equal Opportunity
Tekpro Support Services, LLC is an equal opportunity employer committed to building a diverse and inclusive workforce.
Work location
Work model: On-site
1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Washington, District of Columbia
Key Responsibilities
- check_circleOversee and manage quality control functions for the mailroom operation
- check_circlePerform daily quality control checking on all outbound mailroom operations
- check_circlePerform causative research activities on missing, lost, or stolen mail products
- check_circleManage inbound and outbound mailroom shipping and receiving functions
- check_circleAnalyze data and documentation to provide critical information for audits and reviews
- check_circleMaintain required documentation to meet security compliance and audit control standards
- check_circleCoordinate with internal departments to ensure successful production flow and processing
- check_circleConduct physical audits and quality control checks on non-critical and critical packages
Requirements
- verifiedActive top secret security clearance required
- verifiedMinimum 5-years related professional experience in Mailroom operations/ quality control for medium to large government organizations
Benefits & Perks
check_circlePaid holidays, paid time off including sick and vacation leavecheck_circleMedical, dental, and vision insurancecheck_circleFlexible spending accountscheck_circleShort and long term disabilitycheck_circleCompany paid life insurancecheck_circle401(k) with a company matchcheck_circleDiscretionary profit sharingcheck_circleTuition reimbursement
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