Lead Surveillance Observer
Not Disclosed•Full-TimeOn-site
location_onOld State Route 262, Ohio County, Indiana, 47040, United States
About the Role
This position serves as a critical guardian of gaming integrity and asset protection within our casino operations. As a Surveillance Supervisor, you will lead the team responsible for monitoring the casino floor through advanced CCTV systems, ensuring strict adherence to Indiana Gaming Commission regulations and internal policies. The role exists to maintain a secure environment where both company assets and regulatory compliance are prioritized above all else.
In this capacity, you will not only operate and maintain complex video control systems but also coordinate closely with security personnel, management, legal teams, and state gaming agents. Your day involves supervising observers, reviewing shift reports for precision, and developing work schedules to ensure adequate staffing. You will act as a key advisor to employees on proper procedures, assisting in the development of departmental policies and training new staff members. A core part of your mission is to immediately report any internal control or state regulation violations to the appropriate authorities, upholding the company's Self-Reporting Policy.
The role demands a high level of adaptability, requiring you to maneuver through tight quarters, monitor numerous screens simultaneously, and perform physical tasks such as lifting and kneeling. You will be the first line of defense in identifying irregularities, conducting player evaluations, and ensuring that the casino operates with the highest standards of fairness and security.
Hiring Process
Candidates must possess a valid Indiana Gaming Commission Occupational License - Level 2. The selection process will evaluate your two years of prior surveillance experience in gaming, specifically your proven skills in table games strategy, card counting, and player evaluations. We are looking for individuals who demonstrate excellent verbal and written communication skills and the ability to remain calm and decisive in stressful situations.
Equal Opportunity
We are committed to providing a workplace culture defined by Satisfaction, Togetherness, Appreciation, and Recognition (S.T.A.R.). We consider qualified applicants regardless of background and strive to maintain a diverse and inclusive environment.
Work location
Work model: On-site
Old State Route 262, Ohio County, Indiana, 47040, United States
Indiana
Key Responsibilities
- check_circleOperate and manage the closed circuit television (CCTV) video control system
- check_circleDocument observations, events, and incidents with accuracy and precision
- check_circleSupervise observers and appraise Manager or Supervisor of shift and staff activities
- check_circleReview shift reports and complete daily activity reports for submission to management
- check_circleDevelop work schedules to ensure shifts are adequately staffed
- check_circleAssist in the training of department employees and development of departmental procedures
- check_circleAssure gaming integrity and protect company assets through monitoring and compliance
- check_circleReport Internal Control or State Regulation violations to appropriate authorities immediately
- check_circleCoordinate with security, management, and regulatory agents regarding surveillance activities
Requirements
- verifiedTwo years of surveillance experience with gaming related activities
- verifiedPrior supervisory experience
- verifiedHigh school diploma or equivalent
- verifiedIndiana Gaming Commission Occupational License - Level 2
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Skills, education and keywords
Skills: Closed Circuit Television, CCTV, Surveillance, Gaming, Table Games, Card Counting, Player Evaluations, Indiana Gaming Commission Occupational License.
Education: High school diploma or equivalent.
Frequently asked questions about Lead Surveillance Observer at Full House Resorts, Inc
What does a Lead Surveillance Observer at Full House Resorts, Inc do?expand_more
In this Lead Surveillance Observer at Full House Resorts, Inc role, you will operate and manage the closed circuit television (cctv) video control system; document observations, events, and incidents with accuracy and precision; supervise observers and appraise manager or supervisor of shift and staff activities; and review shift reports and complete daily activity reports for submission to management.
What are the requirements for this Lead Surveillance Observer role?expand_more
Full House Resorts, Inc is looking for candidates who meet the following requirements: Two years of surveillance experience with gaming related activities; Prior supervisory experience; High school diploma or equivalent; and Indiana Gaming Commission Occupational License - Level 2.
Where is the Lead Surveillance Observer role at Full House Resorts, Inc located?expand_more
Lead Surveillance Observer at Full House Resorts, Inc is based in Old State Route 262, Ohio County, Indiana, 47040, United States. This is a on-site role.
Is this Lead Surveillance Observer job remote, hybrid, or on-site?expand_more
Full House Resorts, Inc has listed this Lead Surveillance Observer role as on-site.
How much experience is required for this Lead Surveillance Observer role?expand_more
Lead Surveillance Observer at Full House Resorts, Inc typically requires 2+ years of relevant experience at the lead level.
What skills do you need for the Lead Surveillance Observer role at Full House Resorts, Inc?expand_more
Key skills for Lead Surveillance Observer at Full House Resorts, Inc include Closed Circuit Television; CCTV; Surveillance; Gaming; Table Games; Card Counting; Player Evaluations; and Indiana Gaming Commission Occupational License.
What education is required for Lead Surveillance Observer at Full House Resorts, Inc?expand_more
Educational requirements for this role: High school diploma or equivalent.
What category does the Lead Surveillance Observer role belong to?expand_more
Lead Surveillance Observer at Full House Resorts, Inc is part of the customer services job category on Recrutus.
About Full House Resorts, Inc
Full House Resorts specializes in developing, owning, and operating casinos and hospitality entertainment facilities across regional U.S. markets. Headquartered in Las Vegas, the company manages five casino properties in Mississippi, Colorado, Indiana, and Nevada. Each location blends a distinct regional identity with a shared commitment to delivering engaging entertainment and personalized service in welcoming environments.
The management team, with decades of experience in the gaming industry, prioritizes financial discipline and strategic investments in assets and personnel. Operations focus on optimizing property value through infrastructure improvements, including hospitality expansions, parking solutions, and accessibility enhancements. This approach balances cost efficiency with long-term growth opportunities across the company’s portfolio.
As a regional casino operator, Full House emphasizes sustainable development and community engagement. Properties are tailored to local markets while maintaining consistent standards of guest experience. The company’s strategy reflects a focus on operational excellence and shareholder value through disciplined capital allocation and asset evaluation.
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