Key Accounts Manager

About the Team

Customer Contact Services (CCS) is a growing contact center and business process outsourcing company focused on enhancing customer relationships through responsive service, operational excellence, and strong client partnerships. We value strong client partnerships, teamwork, accountability, and service excellence.

About the Role

The Key Account Manager serves as the primary strategic liaison between CCS and key client stakeholders. This role is designed for someone who enjoys relationship-building, performance management, and problem-solving within a fast-paced, client-focused environment. You will act as a trusted partner to assigned client accounts, ensuring client expectations are met or exceeded while supporting internal teams in delivering high-quality service.

In this position, you will build strong professional relationships with client stakeholders and conduct regular meetings, including weekly updates, monthly reviews, and quarterly business reviews. Your day-to-day involves monitoring account performance against key metrics, identifying opportunities for account growth, and collaborating closely with Operations, Sales, and Client Services to address performance gaps and training needs. You will also support account strategy, contract renewal discussions, and the onboarding of new programs.

Why Join CCS?

This is a great opportunity to play an important role in helping clients succeed while working in a dynamic environment. The role offers a hybrid remote option, paid time off, and significant advancement opportunities within a company that prioritizes service excellence.

Equal Opportunity Employer

Customer Contact Services is an Equal Opportunity Employer.