Junior Account Manager - Residential
Not Disclosed•Full-TimeRemote
location_on1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States
About the Role
We are seeking a reliable and detail-oriented Junior Account Manager to serve as a dedicated support partner to our Key Account Managers. This role is designed to ensure the smooth execution of daily account operations, maintain pristine client records, and facilitate seamless cross-team communication. By handling the administrative and operational backbone of our key accounts, you will directly contribute to delivering consistent, high-quality service to our B2B clients.
In this fast-paced environment, you will act as the primary point of contact for routine client inquiries and follow-ups, ensuring that no detail is overlooked. Your day will involve coordinating complex logistics, from scheduling client meetings and preparing strategic presentation materials to tracking contract renewals and order forecasts. You will work closely with sales, supply chain, and internal teams to ensure that key performance indicators and client commitments are met, while also supporting initiatives aimed at strengthening client relationships and driving retention.
Team Context
You will be an integral part of a dynamic team focused on managing key accounts within the HVAC and engineering sectors. Your work ensures that our Key Account Managers can focus on high-level strategy while you maintain the operational integrity of the account. This role is critical for gathering market intelligence, preparing business reviews, and flagging potential risks or new business opportunities, ensuring our clients receive proactive and informed support.
Application Instructions
We welcome applications from candidates with a background in accounting support, sales support, or administrative roles. If you possess strong organizational skills, proficiency in Microsoft Office and Salesforce, and a willingness to travel 30-50% within North America for site visits and industry trade shows (such as KBIS and AHR Expo), we encourage you to apply.
Location & Work Model
This position is remote, with a preference given to candidates located in the local surrounding areas. The role requires a high degree of self-motivation and the ability to manage travel logistics for key account activities.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: Remote
1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States
Cleveland, Ohio
Key Responsibilities
- check_circleMaintain accurate client profiles, contracts, pricing agreements, and reporting materials
- check_circleCoordinate with sales, supply chain, and internal teams to ensure KPIs and client commitments are met
- check_circleTrack contract renewals, order forecasts, and key account milestones
- check_circlePrepare weekly progress reports, project updates, and account performance summaries
- check_circleAssist in creating client business reviews, strategic plans, and presentation materials
- check_circleSchedule client meetings, prepare agendas, and document meeting minutes
- check_circleHandle daily administrative tasks including scheduling, email management, and file organization
- check_circleManage customer profiles, competitor data, and market intelligence records
- check_circleSupport upsell and cross-sell initiatives by providing product information and client history data
- check_circleProvide end-to-end administrative and operational support to the Key Account Manager
Requirements
- verifiedProfessional experience in accounting support, sales support, customer service, or administrative role
- verifiedProficient with Microsoft Office (Excel, PowerPoint)
- verifiedExperience with Salesforce or similar CRM
- verifiedHVAC Industry experience is a plus
- verifiedEngineering background in ME, HVAC, etc. is a plus
Nice to Have
Basic understanding of global supply chain. Experience with multinational customers. HVAC Industry experience. Engineering background in ME, HVAC, etc. Proven track record supporting key accounts or B2B clients. Experience preparing client presentations, business reviews, or account reports. Strong customer service orientation and positive client feedback history. Self-motivated, goal oriented, and strong follow through. Willingness to support travel for key account activities. Preference for candidates in local surrounding areas.
