ITIL Specialist at Dunhill Professional Search &

About the Role

The ITIL Specialist, Mid serves as a journeyman-level leader dedicated to strengthening the stability, consistency, and performance of IT services within a dynamic federal environment. This position is instrumental in driving continual service improvement by assessing current workflows and identifying operational gaps to produce optimized processes aligned with business objectives, governance frameworks, and federal IT requirements.

Operating at the intersection of strategy and execution, the specialist collaborates with process owners, service desk teams, operations, and project stakeholders to establish standard procedures. The role ensures supporting tools are correctly configured and monitors compliance through KPIs, dashboards, and audits. You will act as a champion for process changes, coordinating communications to ensure alignment with policies and internal controls while facilitating root-cause analysis for major incidents.

Team Context

This role operates within a critical federal IT environment where security and compliance are paramount. The team focuses on maintaining the integrity of infrastructure, network, and server operations while supporting key functional areas including client infrastructure, data communications, and wireless communications. The specialist works alongside ITSM platform administrators to translate process designs into tool functionality and supports the broader mission of securing infrastructure-specific products and services.

Application Instructions

Candidates must be US Citizens with a current Secret security clearance. Applications should highlight experience in IT service management, specifically within enterprise or government IT environments, and demonstrate proficiency in ITIL-aligned processes such as incident, problem, and change management.

Equal Opportunity

We are an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants regardless of background, race, religion, gender, or other protected characteristics.

Work location

Work model: On-site

On-site

Key Responsibilities

check_circleLead analysis of existing ITSM processes and design future-state workflows for incident, problem, and change management
check_circleDevelop, publish, and maintain high-quality process documentation including process flows, RACIs, and SOPs
check_circleDefine and maintain ITSM KPIs and metrics to generate insights and recommend actionable improvements
check_circlePartner with ITSM platform administrators to translate process designs into tool functionality and support automation
check_circleLead process audits, health checks, and compliance reviews to analyze findings and drive remediation actions
check_circleSupport root-cause analysis and corrective action planning for major or recurring incidents and problems
check_circleProvide coaching and knowledge sharing to junior team members on ITIL frameworks and continual service improvement
check_circleManage and administer billing and reporting for total infrastructure and infrastructure changes
check_circleConfigure and maintain multi-office network infrastructure and assist with infrastructure upgrades
check_circleTroubleshoot openvpn client and server and provide technical support for virtual infrastructure
check_circleIntegrate automated infrastructure to support continuous integration and delivery practices
check_circlePerform research on infrastructure technologies and design infrastructure architecture upgrades

Requirements

verifiedUS Citizen
verifiedBachelor's degree in Information Technology, Computer Science, Business Administration, or related field
verifiedCurrent Secret security clearance
verified4–7 years of experience in IT service management or IT operations roles
verifiedStrong understanding of ITIL service lifecycle and governance frameworks
verifiedProficiency with ITSM platforms, reporting, dashboards, and KPI development

Nice to Have

Hands-on experience leading one or more ITIL processes (for example, problem or change management) in an enterprise or government IT environment. ITIL Foundation plus intermediate or advanced ITIL/ITSM training (such as continual improvement or service operations modules). Experience conducting formal process audits, health checks, or readiness assessments and presenting findings to leadership. Familiarity with continual service improvement techniques and facilitation of lessons-learned or review sessions.

Skills, education and keywords

Skills: Itil, It Service Management, Incident Management, Problem Management, Change Management, Request Management, Release Management, Itil Foundation, Itil/itsm Training, Continual Service Improvement.

Education: Bachelor's degree in IT, CS, Business Admin, or related field, or equivalent experience.

Frequently asked questions about ITIL Specialist at Dunhill Professional Search & Government Solutions

What does a ITIL Specialist at Dunhill Professional Search & Government Solutions do?expand_more

In this ITIL Specialist at Dunhill Professional Search & Government Solutions role, you will lead analysis of existing itsm processes and design future-state workflows for incident, problem, and change management; develop, publish, and maintain high-quality process documentation including process flows, racis, and sops; define and maintain itsm kpis and metrics to generate insights and recommend actionable improvements; and partner with itsm platform administrators to translate process designs into tool functionality and support automation.

What are the requirements for this ITIL Specialist role?expand_more

To qualify for the ITIL Specialist at Dunhill Professional Search & Government Solutions position, applicants should have: US Citizen; Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field; Current Secret security clearance; 4–7 years of experience in IT service management or IT operations roles; Strong understanding of ITIL service lifecycle and governance frameworks; and Proficiency with ITSM platforms, reporting, dashboards, and KPI development.

Where is the ITIL Specialist role at Dunhill Professional Search & Government Solutions located?expand_more

ITIL Specialist at Dunhill Professional Search & Government Solutions is based in On-site. This is a on-site role.

Is this ITIL Specialist job remote, hybrid, or on-site?expand_more

Dunhill Professional Search & Government Solutions has listed this ITIL Specialist role as on-site.

How much experience is required for this ITIL Specialist role?expand_more

ITIL Specialist at Dunhill Professional Search & Government Solutions typically requires 4–7 years of relevant experience at the mid level level.

What skills do you need for the ITIL Specialist role at Dunhill Professional Search & Government Solutions?expand_more

Key skills for ITIL Specialist at Dunhill Professional Search & Government Solutions include Itil; It Service Management; Incident Management; Problem Management; Change Management; Request Management; Release Management; and Itil Foundation.

What education is required for ITIL Specialist at Dunhill Professional Search & Government Solutions?expand_more

Educational requirements for this role: Bachelor's degree in IT, CS, Business Admin, or related field, or equivalent experience.

What category does the ITIL Specialist role belong to?expand_more

ITIL Specialist at Dunhill Professional Search & Government Solutions is part of the it job category on Recrutus.

ITIL Specialist