IT Support Specialist (Field/Regional)
Not Disclosed•Full-TimeOn-site
location_onFM 546, McKinney, Collin County, Texas, 75069, United States
About the Team
Hendrick Automotive Group is one of the largest privately held automotive retail organizations in the United States, defined by a strong commitment to teamwork, integrity, and delivering exceptional customer experiences. Our IT team plays a critical role in supporting dealership operations and enabling continued growth through reliable, innovative technology solutions.
About the Role
The IT Support Specialist (Field/Regional) serves as a key liaison between dealership teams and Corporate IT, ensuring technology systems across a defined geographic region are operational, compliant, and aligned with corporate standards. This position may be filled as either a Field Service Technician or Regional IT Coordinator, depending on experience.
In this field-based role based in McKinney, Texas, you will support a network of dealerships spanning McKinney, Austin, Northern California, and Louisiana. Your day involves balancing onsite and remote support for hardware, software, and network issues while managing computer room environments and coordinating IT projects like PC refreshes and new site initiatives. You will build strong relationships with dealership teammates, train users on best practices, and partner with vendors for equipment installation and warranty repairs.
As a field professional, you must be prepared for regular regional travel and the ability to respond to urgent issues and short-notice travel requirements. This is an hourly position where overtime may be required to meet the dynamic needs of the organization.
Career Growth
We offer opportunities for advancement within IT through training, experience, and performance. Success in this role provides a pathway to further develop your skills and take on greater responsibilities within the Hendrick IT ecosystem.
Equal Opportunity
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Work location
Work model: On-site
FM 546, McKinney, Collin County, Texas, 75069, United States
McKinney, Texas
Key Responsibilities
- check_circleProvide onsite and remote support for hardware, software, and network issues
- check_circleInstall, maintain, and repair PCs, laptops, mobile devices, printers, and peripherals
- check_circleManage computer room environments including cabling, equipment setup, and cleanliness
- check_circlePartner with vendors for equipment installation and warranty repairs
- check_circleTrain users on systems, tools, and IT best practices
- check_circleSupport and coordinate IT projects such as PC refreshes, IMACs, and new site initiatives
- check_circleTroubleshoot and resolve technical issues while tracking incidents in ServiceNow
Requirements
- verified2+ years of IT support experience
- verifiedStrong troubleshooting skills (hardware, software, basic networking)
- verifiedCompTIA A+ certification (or equivalent) preferred
- verifiedAutomotive dealership systems experience (DMS, service tools, OEM platforms) preferred
Nice to Have
CompTIA A+ certification (or equivalent). Automotive dealership systems experience (DMS, service tools, OEM platforms).
Similar Job Opportunities
Frequently asked questions about IT Support Specialist (Field/Regional) at Hendrick Automotive Group
What does a IT Support Specialist (Field/Regional) at Hendrick Automotive Group do?expand_more
Day-to-day, the IT Support Specialist (Field/Regional) at Hendrick Automotive Group will provide onsite and remote support for hardware, software, and network issues; install, maintain, and repair pcs, laptops, mobile devices, printers, and peripherals; manage computer room environments including cabling, equipment setup, and cleanliness; and partner with vendors for equipment installation and warranty repairs.
What are the requirements for this IT Support Specialist (Field/Regional) role?expand_more
Hendrick Automotive Group is looking for candidates who meet the following requirements: 2+ years of IT support experience; Strong troubleshooting skills (hardware, software, basic networking); CompTIA A+ certification (or equivalent) preferred; and Automotive dealership systems experience (DMS, service tools, OEM platforms) preferred.
Where is the IT Support Specialist (Field/Regional) role at Hendrick Automotive Group located?expand_more
IT Support Specialist (Field/Regional) at Hendrick Automotive Group is based in FM 546, McKinney, Collin County, Texas, 75069, United States. This is a on-site role.
Is this IT Support Specialist (Field/Regional) job remote, hybrid, or on-site?expand_more
Hendrick Automotive Group has listed this IT Support Specialist (Field/Regional) role as on-site.
How much experience is required for this IT Support Specialist (Field/Regional) role?expand_more
IT Support Specialist (Field/Regional) at Hendrick Automotive Group typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the IT Support Specialist (Field/Regional) role at Hendrick Automotive Group?expand_more
Key skills for IT Support Specialist (Field/Regional) at Hendrick Automotive Group include Comp Tia A+; DMS; and Servicenow.
What category does the IT Support Specialist (Field/Regional) role belong to?expand_more
IT Support Specialist (Field/Regional) at Hendrick Automotive Group is part of the it job category on Recrutus.