Technology Operations Specialist

About the Role

As a Technology Operations Specialist, you will serve as a vital bridge between Canon and our clients, ensuring the seamless administration of fleet management, output management, and scanning software solutions. This role is designed for someone who thrives on building strong relationships with client IT administrators while maintaining a deep understanding of their networking environments. You will be responsible for the regular administration of critical software solutions, assisting in the testing and implementation of hardware and software, and resolving technical issues to maintain high service standards.

Your day-to-day involves managing relationships with client personnel, staying current with deployed solutions, and communicating potential timeline impacts to the Canon team. You will also play a key role in training Canon site personnel on troubleshooting strategies and ensuring that customer feedback is shared to broaden team knowledge. Success in this role requires a proactive approach to customer service excellence, focusing on generating healthy relationships and identifying opportunities to improve the client experience.

About Canon U.S.A., Inc.

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States, Latin America, and the Caribbean. With approximately $28.5 billion in global revenue, our parent company, Canon Inc., has ranked in the top-10 for U.S. patents granted for 41 consecutive years. We are dedicated to our Kyosei philosophy of social and environmental responsibility.

Where talent fosters innovation, we are a phenomenal team working collaboratively toward common goals. Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we believe in integrity, respect, and empowerment. Our employees share a strong work ethic, creativity, and a cooperative spirit, taking pride in the impactful work they do individually and as a team.

Hiring Process & Requirements

Candidates must be legally authorized to work in the United States and reside in the U.S. at the time of hire; visa sponsorship is not available. This role may require up to 30% travel to client sites, including overnights, necessitating a valid driver's license and acceptable driving record. Successful candidates will be required to obtain all necessary security and/or other clearances to enter customer premises.

Upon hiring or within the first six months, certification in CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent is required. For the most accurate and current information, please review this posting directly on the Canon Careers site.

Equal Opportunity Employer

Canon U.S.A., Inc. is an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those required as a federal government contractor/subcontractor.