IT Services (Helpdesk) Lead
Not Disclosed•Full-TimeOn-site
location_onThe Marquette Hotel, Curio Collection by Hilton, 710, Marquette Avenue, Downtown West, Central, Minneapolis, Hennepin County, Minnesota, 55402, United States
About the Team
Messerli Kramer's Consumer Collections and Creditors' Remedies group in our Plymouth office provides comprehensive debt collection services to clients, including some of the nation's largest banks and financial services companies. Our thorough understanding of the law, business, and regulatory landscape related to the collections process makes us more than litigators. We are negotiators, investigators, collectors—and above all—partners with our clients.
We are licensed as attorneys in Minnesota, Wisconsin, Nebraska, Iowa, North Dakota, South Dakota, Montana, Colorado, and Ohio. We collaborate with our clients to develop collection strategies tailored to each client's unique recovery objectives, managing a range of tools from demand letters and telephone calls to litigation, garnishment, and post-judgment remedies.
Work location
Work model: On-site
The Marquette Hotel, Curio Collection by Hilton, 710, Marquette Avenue, Downtown West, Central, Minneapolis, Hennepin County, Minnesota, 55402, United States
Minneapolis, Minnesota
Key Responsibilities
- check_circleLead on-site execution of IT projects and rollouts
- check_circleOversee ticketing system operations to ensure SLA compliance
- check_circleProvide advanced technical support and troubleshoot complex issues
- check_circleManage device deployments and lifecycle management for on-site technology
Similar Job Opportunities
Frequently asked questions about IT Services (Helpdesk) Lead at Messerli Kramer, P.A.
What does a IT Services (Helpdesk) Lead at Messerli Kramer, P.A. do?expand_more
A IT Services (Helpdesk) Lead at Messerli Kramer, P.A. is responsible for the following: Lead on-site execution of IT projects and rollouts; Oversee ticketing system operations to ensure SLA compliance; Provide advanced technical support and troubleshoot complex issues; and Manage device deployments and lifecycle management for on-site technology.
What are the requirements for this IT Services (Helpdesk) Lead role?expand_more
To qualify for the IT Services (Helpdesk) Lead at Messerli Kramer, P.A. position, applicants should have: 5–8+ years of IT experience; Strong troubleshooting across endpoints, applications, and networking fundamentals; Strong understanding of endpoint environments including Windows OS; Experience supporting virtual desktop environments (VDI); and Experience troubleshooting application performance issues across desktop, VDI, and network layers.
Where is the IT Services (Helpdesk) Lead role at Messerli Kramer, P.A. located?expand_more
IT Services (Helpdesk) Lead at Messerli Kramer, P.A. is based in The Marquette Hotel, Curio Collection by Hilton, 710, Marquette Avenue, Downtown West, Central, Minneapolis, Hennepin County, Minnesota, 55402, United States. This is a on-site role.