IT Manager, Ops Tech Solutions Delivery
Not Disclosed•Full-TimeOn-site
location_on1621, Pine Avenue, City of Niagara Falls, Niagara County, New York, 14301, United States
Operations is at the heart of Amazon business, known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. Ops Tech Solutions Delivery provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
Together, we take ownership for what we do—whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and creatively contributing to our next big idea. You will be surrounded by the best innovators of our time.
You will lead a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team, who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top-tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computers, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment center shelves, from those shelves into packaging, and those packages into cars, trucks, and airplanes for delivery to front doors around the world.
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.
Amazon values diversity and an inclusive culture that empowers Amazonians to deliver the best results for our customers. We don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers, and sometimes a neon safety vest will be your daily outfit.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Work model: On-site
1621, Pine Avenue, City of Niagara Falls, Niagara County, New York, 14301, United States
City of Niagara Falls, New York
Experience with strong analytical skills, attention to detail, and effective communication abilities, or experience in software development. Experience in a fast-paced, high-tech company, or experience completing complex tasks quickly with little to no guidance and reacting with appropriate urgency to situations requiring a quick turnaround. Experience in making data-driven business decisions. Experience managing multiple projects, prioritizing, planning, and managing time. Experience in procurement, budgeting, forecasting, or asset management. Experience hiring and developing strong talent and building a team. Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership. Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline.
Skills: Osha Compliance, Network Architecture, Client Server Technology, Software Development, Procurement, Budgeting, Forecasting, Asset Management, Windows, Linux.
Education: Bachelor's degree or 4+ years of professional/military experience; Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline.
