IT Manager, Operations Technology Solutions
Not Disclosed•Full-TimeOn-site
location_on248, Shaw Avenue, Elsmere, Kenton County, Kentucky, 41018, United States
About Operations Technology
Operations sits at the heart of the Amazon business, defined by our speed, accuracy, and exceptional service. Our facilities deliver tens of thousands of products to hundreds of countries worldwide every single day. Operations Technology (OpsTech) IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also extend operational support to key partners such as Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
Together, we take ownership of our work—whether supporting IT infrastructure, developing new in-house technology, launching a new Fulfillment Center, or delighting customers by delivering packages directly to their doors. When we hire at Amazon, we hire for the future. With unlimited career opportunities, we invest in ensuring our teams are consistently inspired, constantly learning from one another, and creatively contributing to our next big idea. You will be surrounded by the best innovators of our time.
About the Role
You will lead a team of IT professionals with diverse skill sets to provide truly innovative technical support to Amazon's Operations team, who fulfill customer promises millions of times a day. The technology landscape varies across our different facilities, but Amazon's core IT infrastructure is fully redundant, relying on top-tier vendor hardware networked over fiber optic, copper, and wireless topologies.
Your internal customers—whether human, robotic, or mechanical—utilize mobile computing devices, thin clients, integrated computers, and PCs running Windows, Linux, and Android operating systems. These tools are essential for virtually and physically moving e-commerce items from suppliers onto fulfillment center shelves, from those shelves into packaging, and finally into cars, trucks, and airplanes for delivery to front doors around the world.
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.
Hiring Process
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information.
If the country/region you are applying in isn't listed, please contact your Recruiting Partner.
Work location
Work model: On-site
248, Shaw Avenue, Elsmere, Kenton County, Kentucky, 41018, United States
Elsmere, Kentucky
Key Responsibilities
- check_circleHire, train, and develop a team of IT professionals
- check_circleSupport safety programs and OSHA compliance to ensure a safe work environment
- check_circleLead infrastructure builds in new facilities
- check_circlePlan, organize, and supervise day-to-day technical support activities
- check_circleMeasure and maintain team ability to meet Service Level Agreements (SLA)
- check_circleDevelop and maintain IT policies, procedures, and processes
- check_circleOversee management of equipment and parts inventory
- check_circleCreate and manage recognition and communication programs
Requirements
- verified5+ years developing a team of technical professionals across multiple locations
- verified2+ years leading technology teams as an IT operations manager
- verifiedBachelor's degree or 4+ years of professional or military experience
- verifiedKnowledge of Linux or Unix systems administration
- verifiedKnowledge of hardware architectures
- verifiedExperience with system management tools and client/server environments
Nice to Have
Knowledge of hardware architectures. Experience with system management tools and client/server environments.
Benefits & Perks
check_circleHealth insurance including medical, dental, vision, prescription, Basic Life & AD&Dcheck_circleSupplemental life plans and EAP with Mental Health Support and Medical Advice Linecheck_circleFlexible Spending Accounts and Adoption and Surrogacy Reimbursement coveragecheck_circle401(k) matchingPaid time off and parental leave
Similar Job Opportunities
Skills, education and keywords
Skills: Linux, Unix, Windows, Android, Osha Compliance.
Education: Bachelor's degree or 4+ years of professional or military experience.
Frequently asked questions about IT Manager, Operations Technology Solutions at Amazon
What does a IT Manager, Operations Technology Solutions at Amazon do?expand_more
In this IT Manager, Operations Technology Solutions at Amazon role, you will hire, train, and develop a team of it professionals; support safety programs and osha compliance to ensure a safe work environment; lead infrastructure builds in new facilities; and plan, organize, and supervise day-to-day technical support activities.
What are the requirements for this IT Manager, Operations Technology Solutions role?expand_more
To qualify for the IT Manager, Operations Technology Solutions at Amazon position, applicants should have: 5+ years developing a team of technical professionals across multiple locations; 2+ years leading technology teams as an IT operations manager; Bachelor's degree or 4+ years of professional or military experience; Knowledge of Linux or Unix systems administration; Knowledge of hardware architectures; and Experience with system management tools and client/server environments.
Where is the IT Manager, Operations Technology Solutions role at Amazon located?expand_more
IT Manager, Operations Technology Solutions at Amazon is based in 248, Shaw Avenue, Elsmere, Kenton County, Kentucky, 41018, United States. This is a on-site role.
Is this IT Manager, Operations Technology Solutions job remote, hybrid, or on-site?expand_more
Amazon has listed this IT Manager, Operations Technology Solutions role as on-site.
How much experience is required for this IT Manager, Operations Technology Solutions role?expand_more
IT Manager, Operations Technology Solutions at Amazon typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the IT Manager, Operations Technology Solutions role at Amazon?expand_more
Key skills for IT Manager, Operations Technology Solutions at Amazon include Linux; Unix; Windows; Android; and Osha Compliance.
What education is required for IT Manager, Operations Technology Solutions at Amazon?expand_more
Educational requirements for this role: Bachelor's degree or 4+ years of professional or military experience.
What category does the IT Manager, Operations Technology Solutions role belong to?expand_more
IT Manager, Operations Technology Solutions at Amazon is part of the it job category on Recrutus.