IT Architect - Software

About the Role

This position serves as a hybrid Technical Architect and Lead Developer within the ServiceNow ecosystem, bridging the gap between high-level strategic design and hands-on engineering execution. The role exists to ensure the scalability, health, and continuous improvement of critical enterprise platforms, specifically focusing on ITSM, ITOM, ITAM, and App Engine solutions.

You will spend approximately 25% of your time defining the architectural vision, establishing technical guardrails, and serving as the final escalation point for complex platform decisions. The remaining 75% is dedicated to leading development efforts, performing hands-on JavaScript coding, and guiding a team of developers through the implementation of high-risk components and custom applications.

Day in the Life

Your work involves translating business and ITIL requirements into robust, scalable ServiceNow designs. You will collaborate with stakeholders to create implementation frameworks and review solution architectures to ensure alignment with platform health. On the development side, you will architect software components, write complex Business Rules and Flow Designer logic, and refactor code for performance. A significant portion of your time will be dedicated to mentoring developers, overseeing upgrade remediation, and maintaining audit-ready technical documentation.

Hiring Process & Application Instructions

Candidates must be U.S. citizens residing in the United States and able to pass a criminal background check. Employment is contingent upon obtaining and maintaining a favorable security clearance and a PIV-I card, which requires in-person pickup at a designated location (travel expenses covered by Maximus). Applicants requiring reasonable accommodations during the hiring process should contact People Operations at applicantaccom@maximus.com.

Equal Opportunity & Culture

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics. Our compensation philosophy is based on job location, education, experience, and market value, ensuring internal pay alignment while complying with all regulatory minimum wage rates.