Internal Account Representative

About the Team

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?

We are a community that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About the Role

This opportunity is designed for someone who finds negotiation natural, is personable and professional, and is confident in their ability to build business relationships. You will serve as a vital liaison between our laboratory management, operations, and billing teams, ensuring seamless communication and support.

In this role, you will act as a primary resource for client inquiries, issue resolution, and ongoing utilization support. Your day will involve retaining client business through occasional site visits, supporting the onboarding process for new accounts and EMR integrations, and monitoring client engagement to proactively address gaps in adoption. You will also generate additional business by consulting with clients to increase market share of existing products and services, while maintaining accurate records in our CRM and submitting daily reports on activities and emerging trends.

Work Environment & Privacy

This position is based in Greensboro, NC, operating Monday through Friday from 8am to 5pm. The role involves routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, abiding by all applicable privacy and security standards. Access to PHI is strictly limited to what is required to fulfill job duties.

Benefits & Culture

We offer a supportive environment where you can appreciate your work and feel the satisfaction of helping people. Our culture fosters a sense of belonging and provides opportunities to grow in your profession. Benefits include work-life balance with Paid Time Off and Paid Holidays, competitive medical, dental, and vision insurance, and a 401(k) with a generous company match. Additionally, you and your eligible dependents receive free lab services.

Work location

Work model: On-site

Tower Road, Hamilton Hills, Greensboro, Guilford County, North Carolina, 27410, United States

Greensboro, North Carolina

Key Responsibilities

check_circleRetain client business through site visits, problem solving, and acting as a liaison to laboratory management
check_circleSupport onboarding for new accounts, EMR integrations, and workflow education
check_circleServe as primary resource for client inquiries, issue resolution, and ongoing utilization support
check_circleMonitor client engagement and proactively address gaps in adoption to ensure alignment with company workflows
check_circleAssess client needs to maintain satisfaction and grow sales using accepted Account Representative processes
check_circleManage customer and supplier relationship functions through reports and evaluation
check_circleGenerate additional business through client consultation to increase market share of existing products
check_circleResearch and resolve problems by following defined procedures to meet client satisfaction

Requirements

verifiedHigh School Diploma or equivalent
verified1 year of experience working in a call center or in the laboratory
verifiedExceptional communication skills
verifiedTyping proficiency (at least 35wpm)
verified10-key proficiency
verifiedAbility to thrive in a fast-paced environment

Nice to Have

Associate's Degree or Medical Assistant training. 2+ years of laboratory training or experience in specimen collection and processing. Data entry experience in a production environment.

Benefits & Perks

check_circleFree lab services for you and your eligible dependentscheck_circlePaid Time Off and Paid Holidayscheck_circleMedical, dental, and vision insurancecheck_circle401(k) with a generous company match

Company

American Esoteric Laboratories

Industry

Hospitals and Health Care

Headquarters

Memphis, TN

Open Roles

American Esoteric Laboratories operates within the Hospitals and Health Care industry, delivering essential clinical information to support disease diagnosis, prevention, and treatment. Headquartered in Memphis, TN, the organization serves customers throughout the Mid-South region with a focus on precision and reliability. The facility features a state-of-the-art core laboratory designed to leverage advanced technology for generating fast and accurate test results. The company provides a specialized esoteric test menu alongside forensic toxicology services and comprehensive microbiology capabilities. To facilitate patient care, AEL also maintains phlebotomy stations that streamline the sample collection process. These combined offerings ensure healthcare providers have access to the detailed data required for effective medical decision-making across the region.

Skills, education and keywords

Skills: Call Center, Laboratory, Medical Assistant, Specimen Collection, Specimen Processing, Data Entry, 10-Key, CRM, Emr.

Education: High School Diploma or equivalent required; Associate's Degree or Medical Assistant training preferred.

Frequently asked questions about Internal Account Representative at American Esoteric Laboratories

What does a Internal Account Representative at American Esoteric Laboratories do?expand_more

Day-to-day, the Internal Account Representative at American Esoteric Laboratories will retain client business through site visits, problem solving, and acting as a liaison to laboratory management; support onboarding for new accounts, emr integrations, and workflow education; serve as primary resource for client inquiries, issue resolution, and ongoing utilization support; and monitor client engagement and proactively address gaps in adoption to ensure alignment with company workflows.

What are the requirements for this Internal Account Representative role?expand_more

American Esoteric Laboratories is looking for candidates who meet the following requirements: High School Diploma or equivalent; 1 year of experience working in a call center or in the laboratory; Exceptional communication skills; Typing proficiency (at least 35wpm); 10-key proficiency; and Ability to thrive in a fast-paced environment.

Where is the Internal Account Representative role at American Esoteric Laboratories located?expand_more

Internal Account Representative at American Esoteric Laboratories is based in Tower Road, Hamilton Hills, Greensboro, Guilford County, North Carolina, 27410, United States. This is a on-site role.

Is this Internal Account Representative job remote, hybrid, or on-site?expand_more

American Esoteric Laboratories has listed this Internal Account Representative role as on-site.

How much experience is required for this Internal Account Representative role?expand_more

Internal Account Representative at American Esoteric Laboratories typically requires 1+ years of relevant experience at the entry level level.

What skills do you need for the Internal Account Representative role at American Esoteric Laboratories?expand_more

Key skills for Internal Account Representative at American Esoteric Laboratories include Call Center; Laboratory; Medical Assistant; Specimen Collection; Specimen Processing; Data Entry; 10-Key; and CRM.

What education is required for Internal Account Representative at American Esoteric Laboratories?expand_more

Educational requirements for this role: High School Diploma or equivalent required; and Associate's Degree or Medical Assistant training preferred.

What category does the Internal Account Representative role belong to?expand_more

Internal Account Representative at American Esoteric Laboratories is part of the customer services job category on Recrutus.

About American Esoteric Laboratories

The company provides a specialized esoteric test menu alongside forensic toxicology services and comprehensive microbiology capabilities. To facilitate patient care, AEL also maintains phlebotomy stations that streamline the sample collection process. These combined offerings ensure healthcare providers have access to the detailed data required for effective medical decision-making across the region.

Browse more roles: All American Esoteric Laboratories jobs, customer services jobs on Recrutus.