Intake Specialist

Who We Are

At Copa Health, we are committed to a "People First" culture, fostering compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while investing in the growth and well-being of our team.

Why Join Copa Health?

We prioritize the growth, well-being, and satisfaction of our team members. Our comprehensive benefits package includes personalized health coverage through an ICHRA program, dental and vision coverage, and a generous PTO policy of up to 3 weeks in your first year plus a wellness day. We offer 10 paid holidays, a wellness program with mental health resources, and tuition reimbursement up to $3,000. Additional perks include a 403(b) retirement plan with a company match, an Employee Assistance Program with free coaching and therapy, and coverage for life, disability, and pet insurance.

About the Role

As an Intake Specialist, you will be the initial point of contact for new service recipients, facilitating enrollment via telephone or face-to-face interactions. Your primary mission is to develop the initial integrated comprehensive assessment and Integrated Service Plan (ISP) within required timeframes. You will guide new members through the intake packet process, including consents, member handbooks, and privacy notices, while assisting them with Patient Portal enrollment. This role serves as a critical bridge, ensuring that all new referral information is accurately provided to the Integrated Case Manager and care team to coordinate ongoing healthcare, behavioral health, and wellness services.

Equal Opportunity

Copa Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristic protected by law. Pre-employment criminal background and drug testing are required.