Bilingual Case Manager (Remote Flexible, Spanish Speaking)
Not Disclosed•Full-TimeHybrid
location_onMagnolia Avenue, Magnolia Center, Riverside, Riverside County, California, 92506, United States
About Pair Team
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve.
We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, we're not just delivering care—we're building the future of more equitable, community-driven healthcare.
Our Values
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- Break through walls: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
In the News
- Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
- TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
- Axios: Pair Team collects $9M for Medicaid-based care
About the Opportunity
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.
We seek a Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.
This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home.
Application Process
We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.
Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including criminal history, reference checks, and driving records if a role requires vehicle use.
Equal Opportunity
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Work location
Work model: Hybrid
Magnolia Avenue, Magnolia Center, Riverside, Riverside County, California, 92506, United States
Riverside, California
Key Responsibilities
- check_circleConduct periodic telephonic and SMS outreach to ensure timely follow-up with members
- check_circleSupport interdisciplinary team members with delegated tasks and participate in systematic case reviews
- check_circleCoordinate physical care management appointments through collaboration with external and internal providers
- check_circleMeet monthly encounter metrics to ensure compliance with health plan regulations
- check_circlePerform on-site community visits 2-3 times per month alongside a fellow team member
- check_circleMaintain ongoing caseload of individuals using evidence-based approaches to promote engagement and health goal achievement
- check_circleAssist individuals in securing connections to community supports by scheduling appointments and managing referrals
- check_circleCollaborate with members to identify health and wellness goals and incorporate them into Health Action Plans
Requirements
- verified1+ years general work experience (Case Management preferred)
- verifiedLocated in California
- verifiedBilingual English/Spanish
- verifiedValid driver's license and auto liability insurance
- verifiedExperience with CRM databases, Excel, Word, email, video conferencing
Nice to Have
Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder. 2+ years of case management experience. Experience with motivational interviewing. Knowledge of medical terminology. Zest for problem solving, seeking answers, and thinking outside the box. Detail-oriented and organized self-starter who is a rockstar multitasker. Reliable and comfortable in an ever-changing environment.
Benefits & Perks
check_circleComprehensive health, vision, and dental insurancecheck_circle401k retirement plancheck_circleMonthly $100 work from home expense stipendcheck_circleGas reimbursements for on-site engagement daysFlexible vacation policy
