Inside Sales Team Manager
Not Disclosed•Full-TimeOn-site
location_on1951, Hastings Court, Sheffield Towne, Schaumburg, Schaumburg Township, Cook County, Illinois, 60194, United States
About the Team
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. Our mission is to drive growth by reactivating lapsed customers, activating net-new sites, and increasing customer awareness across our full assortment of product categories.
About the Role
The Inside Sales Team Manager is the engine behind Quill's outbound growth strategy. This is a highly execution-oriented role focused on improving call quality, strengthening discovery, and expanding category adoption. You will provide hands-on coaching, operational oversight, and real-time deal support to ensure your team is executing effective outbound motions and maintaining a healthy pipeline.
In this position, you will partner closely with cross-functional teams to align priorities and optimize processes. Your day-to-day involves fostering a diverse, inclusive, and positive team environment while removing friction so sellers can perform at a high level and deliver sustained customer growth. You will be the bridge between frontline associates and business leaders, ensuring sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations.
Hiring Process
- Application Review: Submit your resume and cover letter highlighting your leadership experience.
- Initial Screening: A 30-minute conversation with a recruiter to discuss your background and the role's expectations.
- Interview Loop: A series of interviews with the hiring manager and cross-functional partners focusing on leadership style, coaching philosophy, and strategic alignment.
- Final Decision: Offer and onboarding.
Our Culture & Commitment to Diversity
At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. We work hard to foster an inclusive culture, seeking employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations.
We offer an inclusive culture with associate-led Business Resource Groups. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Work location
Work model: On-site
1951, Hastings Court, Sheffield Towne, Schaumburg, Schaumburg Township, Cook County, Illinois, 60194, United States
Schaumburg, Illinois
Key Responsibilities
- check_circleLead and coach a team of frontline Inside Sales associates to execute sales strategies
- check_circleConduct regular call coaching sessions and lead performance conversations
- check_circleSupport hiring, onboarding, and ongoing development of Inside Sales associates
- check_circleFacilitate performance evaluations and performance improvement plans with documentation
- check_circlePartner with cross-functional teams to align on sales initiatives and priorities
- check_circleProvide feedback to leadership to influence sales strategy and execution
- check_circleLeverage sales tools and reporting to monitor performance and identify improvements
Requirements
- verifiedHigh School Diploma or GED required
- verified1+ years of experience in sales and/or people management
- verifiedProficiency with Microsoft Office applications
Nice to Have
Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment.
Benefits & Perks
check_circleFlexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)check_circle112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)check_circleCompany Match 401(k)check_circleOnline and Retail DiscountsPhysical and Mental Health Wellness programs
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Salesforce.
Education: High School Diploma or GED required.
Frequently asked questions about Inside Sales Team Manager at Staples
What does a Inside Sales Team Manager at Staples do?expand_more
In this Inside Sales Team Manager at Staples role, you will lead and coach a team of frontline inside sales associates to execute sales strategies; conduct regular call coaching sessions and lead performance conversations; support hiring, onboarding, and ongoing development of inside sales associates; and facilitate performance evaluations and performance improvement plans with documentation.
What are the requirements for this Inside Sales Team Manager role?expand_more
Staples is looking for candidates who meet the following requirements: High School Diploma or GED required; 1+ years of experience in sales and/or people management; and Proficiency with Microsoft Office applications.
Where is the Inside Sales Team Manager role at Staples located?expand_more
Inside Sales Team Manager at Staples is based in 1951, Hastings Court, Sheffield Towne, Schaumburg, Schaumburg Township, Cook County, Illinois, 60194, United States. This is a on-site role.
Is this Inside Sales Team Manager job remote, hybrid, or on-site?expand_more
Staples has listed this Inside Sales Team Manager role as on-site.
How much experience is required for this Inside Sales Team Manager role?expand_more
Inside Sales Team Manager at Staples typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Inside Sales Team Manager role at Staples?expand_more
Key skills for Inside Sales Team Manager at Staples include Microsoft Office; and Salesforce.
What education is required for Inside Sales Team Manager at Staples?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Inside Sales Team Manager role belong to?expand_more
Inside Sales Team Manager at Staples is part of the sales job category on Recrutus.