Business Development Specialist
Not Disclosed•Full-TimeOn-site
location_on1100, 11th Avenue, Rockford, Rockford Township, Winnebago County, Illinois, 61104, United States
About the Team
Staples is a business-to-business leader, and Quill serves as a vital part of our ecosystem, making it easier and more rewarding for businesses to acquire the supplies they need to succeed. The Inside Sales Team Manager operates within this dynamic environment, acting as the bridge between strategic growth objectives and frontline execution.
About the Role
This position is the engine behind Quill's outbound growth strategy. You will lead the day-to-day execution of initiatives designed to reactivate lapsed customers, activate net-new sites, and increase customer awareness across our full assortment of product categories. The role is highly execution-oriented, focused on improving call quality, strengthening discovery, and expanding category adoption to remove friction for sellers.
As a leader, you will provide hands-on coaching, operational oversight, and real-time deal support. Your goal is to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. You will partner closely with cross-functional teams to align priorities, optimize processes, and equip sellers with the right tools, insights, and messaging to drive meaningful customer conversations and long-term value.
Hiring Process
Candidates selected for this role will engage in a structured interview process designed to assess leadership capabilities, sales acumen, and cultural fit. This typically includes an initial screening, followed by deeper discussions on operational strategy and team management scenarios.
Our Culture & Commitment to Diversity
At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. We work hard to foster an inclusive culture, seeking employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations.
We offer an inclusive culture supported by associate-led Business Resource Groups. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Work location
Work model: On-site
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Salesforce.
Education: High School Diploma or GED required.
Frequently asked questions about Business Development Specialist at Staples
What does a Business Development Specialist at Staples do?expand_more
In this Business Development Specialist at Staples role, you will lead and coach a team of frontline inside sales associates to execute sales strategies; conduct regular call coaching sessions and lead performance conversations; support hiring, onboarding, and ongoing development of inside sales associates; and facilitate performance evaluations and performance improvement plans with documentation.
What are the requirements for this Business Development Specialist role?expand_more
To qualify for the Business Development Specialist at Staples position, applicants should have: High School Diploma or GED required; 1+ years of experience in sales and/or people management; and Proficiency with Microsoft Office applications.
Where is the Business Development Specialist role at Staples located?expand_more
Business Development Specialist at Staples is based in 1100, 11th Avenue, Rockford, Rockford Township, Winnebago County, Illinois, 61104, United States. This is a on-site role.