Inside Sales Representative

About the Role

This is your opportunity to be the voice of AT&T, a global leader in communications and technology. As a member of our team, you will redefine customer service by creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet daily and monthly sales goals, you will help our customers stay connected to what matters the most.

In this multi-faceted role, you will assist business customers with requests, questions, and inquiries on all products and services offered. You will be trained to address a broad range of customer service call types, including billing, collections, retention, service activations, troubleshooting, and advanced technical support. Your goal is to provide effective and timely resolutions while delivering personalized recommendations for our latest products and services. Your consultative approach will help you meet sales goals and ultimately deliver an outstanding customer experience.

Your day-to-day will involve instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's products. You will act as an expert at simplifying the explanation of customer bills, rate plans, and features. You will also engage Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution. With your vital knowledge, you will handle wireless local number portability, relocations, combined bill support, and after-hours inquiries. You will use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data that span multiple networks and elements, keeping up with changes to technology and applications to provide the best resolution.

Joining Our Team

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!

Equal Opportunity

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.