Customer Service Specialist
Not Disclosed•Full-TimeOn-site
location_on129 West Trade, 129, West Trade Street, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
About the Role
This is your opportunity to be the voice of AT&T, a global leader in communications and technology. As a Premier Service Consultant, you will redefine customer service by creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
Specializing in customer acquisition, sales, service, and retention, you will be on the frontline providing solutions to prospective and existing customers. Your goal is to enhance their service experience, drive satisfaction, and foster loyalty. Whether handling calls, chats, or emails, you will explain bills and product features clearly, troubleshoot basic problems, and build customer confidence.
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!
Location & Schedule
This position reports to our 8505 IBM Drive location in Charlotte, NC. If selected, you must be able to report to this work location. You will work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime.
Apply Today
Your future is calling. Apply today to join a team where you can make an impact and grow your career with AT&T.
Work location
Work model: On-site
129 West Trade, 129, West Trade Street, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Key Responsibilities
- check_circleHandle customer interactions via calls, chats, and emails
- check_circleResolve issues related to service, billing, payments, and collections
- check_circleExplain bills and product features clearly to customers
- check_circleBuild customer confidence and loyalty through effective problem resolution
- check_circleSupport customer inquiries regarding technical and service matters
- check_circleTroubleshoot basic technical problems and escalate complex issues
Benefits & Perks
check_circleEmployee discounts up to 50% off on eligible AT&T mobility plans, internet, and home phonecheck_circleTuition reimbursement programcheck_circlePaid Time off and holidays - 1 week PTO after 6 months, 2 weeks after first year, plus 6+ company holidayscheck_circlePaid Parental Leavecheck_circleMedical, Dental, and Vision coveragecheck_circle401(k) plancheck_circleAdoption Reimbursementcheck_circleDisability Benefits (short term and long term)check_circleLife and Accidental Death Insurancecheck_circleSupplemental benefit programs including critical illness, accident hospital indemnity, and group legal
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Frequently asked questions about Customer Service Specialist at AT&T
What does a Customer Service Specialist at AT&T do?expand_more
A Customer Service Specialist at AT&T is responsible for the following: Handle customer interactions via calls, chats, and emails; Resolve issues related to service, billing, payments, and collections; Explain bills and product features clearly to customers; and Build customer confidence and loyalty through effective problem resolution.
Where is the Customer Service Specialist role at AT&T located?expand_more
Customer Service Specialist at AT&T is based in 129 West Trade, 129, West Trade Street, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States. This is a on-site role.
Is this Customer Service Specialist job remote, hybrid, or on-site?expand_more
AT&T has listed this Customer Service Specialist role as on-site.
How much experience is required for this Customer Service Specialist role?expand_more
Candidates for Customer Service Specialist at AT&T should have mid level.
What category does the Customer Service Specialist role belong to?expand_more
Customer Service Specialist at AT&T is part of the customer services job category on Recrutus.