Call Center Customer Service Representative

About the Role

This is your opportunity to be the voice of AT&T, a global leader in communications and technology. As a Premier Service Consultant, you will redefine customer service by creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. You will be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

Your Day-to-Day

In this fast-paced environment, you will handle customer interactions via calls, chats, and emails. Your day involves accurately resolving issues related to service, billing, payments, and collections, while explaining bills and product features clearly. You will troubleshoot basic problems and seek higher support when needed, building customer confidence and loyalty by resolving issues and supporting various inquiries, including technical ones. This role offers a flexible 40-hour per week schedule, which may include nights, weekends, and overtime, along with paid training to ensure you are ready to lead.

Career Growth

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you are ready to take the lead as the voice of AT&T, we'd love to hear from you.

Location Requirement

This position reports to our 8505 IBM Drive, Charlotte, NC 28262 location. If selected, you must be able to report to this work location.

Equal Opportunity

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.