Hotel Front Office Manager
Not Disclosed•Full-TimeOn-site
location_onNoDo, Omaha, Douglas County, Nebraska, 68102, United States
About the Team
At MH Hospitality, we have created a new standard for customer service and excellence in the hospitality industry. As an Omaha-based hotel development and management company, our properties deliver comfort and convenience to both professional and leisure travelers while offering the modern amenities and atmosphere expected by seasoned clientele.
About the Role
We are seeking an experienced and motivated Front Office Manager to join our team at our Hilton affiliated Home2 and TRU by Hilton Omaha location. This role is crucial to the success of the property, as our Front Desk Agents are the face of our hotel. You will lead the front desk team by example, emphasizing efficiency while overseeing seamless daily operations. Your mission is to cultivate a team of hospitality professionals who are dedicated and customer-service driven.
We are committed to developing future hospitality leaders. This position provides a clear path toward advancement opportunities for highly performing candidates within our organization. If you are motivated, ambitious, and looking for a new opportunity in the hospitality field, we invite you to apply today.
Hiring Process
Please apply today for immediate consideration. Our team will review your application and reach out to qualified candidates to discuss the next steps in the interview process.
Work location
Work model: On-site
NoDo, Omaha, Douglas County, Nebraska, 68102, United States
Omaha, Nebraska
Key Responsibilities
- check_circleOversee daily front desk operations including check-ins and check-outs
- check_circleLead, train, and schedule front desk staff to deliver exceptional guest experiences
- check_circleHandle guest concerns and resolve issues professionally and promptly
- check_circleMaintain accurate records of reservations, billing, and front office procedures
- check_circleMonitor and manage front office budgets, expenses, and payroll
- check_circleEnsure compliance with brand standards, policies, and procedures
- check_circleCollaborate with other departments to maximize guest satisfaction
- check_circleMonitor front office performance and implement service improvements
- check_circleSupport hiring, onboarding, and performance management of front desk staff
Requirements
- verifiedPrevious hotel front desk or management experience
- verifiedSupervisory or management experience preferred
- verifiedHilton PEP and brand experience preferred
- verifiedAdvanced computer skills and proficiency in Microsoft Office products
- verifiedFlexible schedule to work weekends
Nice to Have
Supervisory or management experience. Hilton PEP and brand experience.
Benefits & Perks
check_circleHealth, Dental, & Vision Insurancecheck_circle401Kcheck_circleEmployee Discountcheck_circlePaid Time Offcheck_circleOpportunity for Advancement
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Frequently asked questions about Hotel Front Office Manager at Home2 Suites by Hilton
What does a Hotel Front Office Manager at Home2 Suites by Hilton do?expand_more
In this Hotel Front Office Manager at Home2 Suites by Hilton role, you will oversee daily front desk operations including check-ins and check-outs; lead, train, and schedule front desk staff to deliver exceptional guest experiences; handle guest concerns and resolve issues professionally and promptly; and maintain accurate records of reservations, billing, and front office procedures.
What are the requirements for this Hotel Front Office Manager role?expand_more
Home2 Suites by Hilton is looking for candidates who meet the following requirements: Previous hotel front desk or management experience; Supervisory or management experience preferred; Hilton PEP and brand experience preferred; Advanced computer skills and proficiency in Microsoft Office products; and Flexible schedule to work weekends.
Where is the Hotel Front Office Manager role at Home2 Suites by Hilton located?expand_more
Hotel Front Office Manager at Home2 Suites by Hilton is based in NoDo, Omaha, Douglas County, Nebraska, 68102, United States. This is a on-site role.
Is this Hotel Front Office Manager job remote, hybrid, or on-site?expand_more
Home2 Suites by Hilton has listed this Hotel Front Office Manager role as on-site.
How much experience is required for this Hotel Front Office Manager role?expand_more
Candidates for Hotel Front Office Manager at Home2 Suites by Hilton should have mid level.
What skills do you need for the Hotel Front Office Manager role at Home2 Suites by Hilton?expand_more
Key skills for Hotel Front Office Manager at Home2 Suites by Hilton include Microsoft Office.
What category does the Hotel Front Office Manager role belong to?expand_more
Hotel Front Office Manager at Home2 Suites by Hilton is part of the hospitality & catering job category on Recrutus.