HMIS Application Support Specialist
Not Disclosed•Full-TimeHybrid
location_on939, Torreon Street, Avenida Guadalupe, San Antonio, Bexar County, Texas, 78207, United States
About the Role
The Homeless Management Information System (HMIS) Application Support Specialist serves as the primary point of contact for all user inquiries within the San Antonio/Bexar County Continuum of Care (CoC). This role is dedicated to supporting over 40 partner organizations that rely on the HMIS system to coordinate services and care for people experiencing homelessness.
In this position, you will directly interact with HMIS users to ensure the appropriate and compliant use of the application. Your day-to-day involves helping users resolve complex data issues such as incorrect client data, duplicate profiles, and family composition updates, as well as handling routine tasks like password resets and troubleshooting unexpected application behavior. Beyond support, you will play a key role in implementing new application functionality developed by the HMIS team, ensuring customers are informed about updates and that the system evolves to meet program needs.
Team Context
You will be an integral part of the HMIS department, working collaboratively with other team members and program staff. Success in this role requires the ability to coordinate effectively within a team environment to maintain data quality, ensure compliance with HUD and HMIS Data Standards, and support the broader mission of the Continuum of Care.
Work Environment
This position offers a flexible work model, allowing for remote work with the option to work in person. Candidates must reside in and be authorized to work in the United States; due to strict data privacy requirements, all work must be conducted within the U.S. The role involves standard physical activities such as sitting and accessing computer files, with reasonable accommodations available for individuals with disabilities.
Work location
Work model: Hybrid
939, Torreon Street, Avenida Guadalupe, San Antonio, Bexar County, Texas, 78207, United States
San Antonio, Texas
Key Responsibilities
- check_circleServe as primary point of contact for HMIS user inquiries via the support ticketing system
- check_circleProvide technical support to partner agencies for client data entry and troubleshooting
- check_circleManage and assign support tickets to appropriate HMIS team members
- check_circleIdentify and report HMIS training needs for users and organizations
- check_circleImplement new application functionality developed by the HMIS development team
- check_circleCoordinate with team members and program staff to inform customers about new features
- check_circleMonitor user activities to ensure HMIS data confidentiality and security
- check_circleParticipate in system upgrades, testing, and documentation of system issues
- check_circleRun ticketing system trend reports to identify recurring issues or patterns
- check_circleAssist organizations in complying with HMIS policies, procedures, and data quality plans
Requirements
- verifiedHigh school diploma or GED equivalent
- verifiedBachelor's Degree preferred
- verifiedDegree in social work or computer science preferred
- verifiedStrong proficiency with Microsoft Office products
- verifiedExperience with Microsoft SQL Server development and administration preferred
- verifiedWorking knowledge of Windows Server
- verifiedBasic understanding of Microsoft .NET/.NET Core preferred
- verifiedAuthorized to work in the United States
- verifiedMust reside in the United States
Nice to Have
Bachelor's Degree. Degree in social work or computer science. Homeless Management Information System (HMIS) knowledge. Familiarity with ClientTrack from CaseWorthy. Experience with Microsoft SQL Server development and administration for troubleshooting purposes. Basic understanding of Microsoft .NET/.NET Core for troubleshooting purposes.
