Technology Training Specialist
Not Disclosed•Full-TimeOn-site
location_onFirst Drive West, San Francisco, California, 94129, United States
About Brilliant Corners
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with a specific emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Through partnerships with developmental services, homeless services, veterans' services, and health care sectors, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs.
In short, we do good work. While we are growing rapidly, we remain selective: We're seeking inspired, talented people who want to effect profound change and who have fun doing it. Our offices are statewide, staffed by passionate individuals who embody our core values of Humanity, Community, and Ingenuity.
About the Role
The Technology Training Specialist is a pivotal member of our Data and Technology Department, dedicated to bridging the gap between complex technology and the people who use it. This role exists to ensure that our internal staff and external partners can effectively leverage our technology platforms to support our mission.
You will be the architect of our training ecosystem, developing and deploying web-based and in-person programs across the organization. Your day will involve collaborating with product development to ensure new software updates are met with successful user adoption, creating high-quality instructional materials, and engaging diverse audiences with clarity and patience. This is an ideal position for someone who thrives in a rapidly changing environment where all ideas are respected, and who possesses the ability to grasp complex content quickly and present it with confidence.
Our Culture and Values
Our culture is built on three pillars:
- Humanity: Putting people first by meeting them where they're at and honoring their dignity, diversity, and experience.
- Community: Building a better future through sustainable housing solutions fostered by partnership, collaboration, and human connection.
- Ingenuity: Innovating for transformation by requiring relentless determination, thinking outside the box, and challenging the status quo.
We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.
Equal Opportunity Statement
Brilliant Corners does not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive environment and will consider for employment qualified applicants with arrest and conviction records.
Application and Hiring Process
This position is part of the OPEIU, LOCAL 30, AFL-CIO bargaining unit. To join our team, please submit your application through our careers portal. We look forward to reviewing your background and discussing how your skills can contribute to our mission of providing housing and support to those in need.
Work location
Work model: On-site
First Drive West, San Francisco, California, 94129, United States
San Francisco, California
Key Responsibilities
- check_circleDesign, develop, and deliver basic and specialized technology training for the organization
- check_circleCoordinate and facilitate in-person and virtual training sessions while managing logistics and scheduling
- check_circleDesign and expand learning resources including user guides, instructional materials, and self-study documents
- check_circleInterface with internal management to identify training needs and design effective training plans
- check_circleCollaborate with Product Development to ensure successful user adoption of software updates
- check_circleMonitor and report on training attendance, metrics, and outcomes to assess initiative impact
- check_circleEvaluate training program effectiveness and modify content to ensure continuous improvement
- check_circleConduct skills and knowledge assessments for staff to identify technology growth areas
- check_circleCollaborate with cross-departmental partners on agency-wide trainings including onboarding
- check_circleResearch new and existing training software functionality to improve the end-user experience
- check_circleDevelop and modify training assessments and evaluations to drive quality improvement
Requirements
- verifiedMinimum of one year experience in a training or education role
- verifiedExperience with Salesforce
- verifiedExperience with e-learning software such as Articulate 360
- verifiedExperience with Microsoft Office and PowerPoint
- verifiedKnowledge of CRM, CMS, HRIS, and ERP platforms
- verifiedDirect experience with homeless service providers or supportive housing providers
Nice to Have
Knowledge of CRM, CMS, HRIS and ERP platforms and how they are used across a complex organization. Salesforce experience. Direct experience with homeless service providers and/or supportive housing providers.
Benefits & Perks
check_circleHealth Care Plan including Medical, Dental, and Visioncheck_circleRetirement Plan with 5% company matchcheck_circleLife Insurance including Basic, Voluntary, and AD&Dcheck_circlePaid Time Off covering Vacation, Sick leave, and Public Holidayscheck_circleFamily Leave for Maternity and Paternitycheck_circleShort Term and Long-Term Disability Insurancecheck_circleTraining and Development opportunitiescheck_circleWellness Resourcescheck_circleHybrid Work arrangement
