Help Desk Technician

About the Team

Dexian stands at the forefront of Talent + Technology solutions, with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies, as well as one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.

About the Role

This 100% onsite Help Desk Technician position is based in Washington, D.C., requiring a 5-day work week. You will serve as the primary point of contact for client end-users, providing technical support for desktops, laptops with docking stations, and mobile devices. Your day-to-day involves diagnosing and resolving a wide range of issues, including computer viruses, network login and connectivity problems, and enterprise-standard software and hardware challenges.

You will manage a high volume of client requests, ensuring strict adherence to Service Level Agreements (SLAs) with a 90% response goal and a 95% resolution goal. The role extends beyond standard troubleshooting to include support for meetings and presentations, covering video conferences, in-room systems, and virtual or hybrid meeting environments. Additionally, you will provide specialized support for Microsoft 365 applications (Outlook, OneDrive, Teams) and manage issues related to both enterprise-owned and personal mobile devices (iOS and Android) connected to the client's corporate email infrastructure.

Equal Opportunity

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Work location

Work model: On-site

1823, Quincy Street Northwest, Crestwood, Ward 4, Washington, District of Columbia, 20068, United States

Washington, District of Columbia

Key Responsibilities

check_circleAddress issues with enterprise and personal mobile devices connected to corporate email
check_circleProvide assistance with M365 applications such as Outlook, OneDrive, and Teams
check_circleProvide technical support to client desktops, laptops, and mobile devices
check_circleSupport meetings and presentations including video conferencing and in-room systems
check_circleManage asset-related tasks and follow administrative guidelines for IT support
check_circleDiagnose and resolve computer viruses, network login, and connectivity issues
check_circleRespond to help requests and apply appropriate resolutions within SLA parameters

Requirements

verifiedBachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field with 3+ years experience
verifiedAssociates Degree with 5+ years relevant experience
verifiedCompTIA Certification
verifiedExperience with M365 applications (Outlook, OneDrive, Teams)

Nice to Have

Industry certifications such as A+; CompTIA Certification; Experience with M365 applications (Outlook, OneDrive, Teams, etc.)

Skills, education and keywords

Skills: A+, Comp Tia Certification, M365, Outlook, Onedrive, Teams, Ios, Android.

Education: Bachelor's degree in Computer Sciences with 3 years experience; Associate's degree with 5 years experience.

Frequently asked questions about Help Desk Technician at Signature Consultants

What does a Help Desk Technician at Signature Consultants do?expand_more

Day-to-day, the Help Desk Technician at Signature Consultants will address issues with enterprise and personal mobile devices connected to corporate email; provide assistance with m365 applications such as outlook, onedrive, and teams; provide technical support to client desktops, laptops, and mobile devices; and support meetings and presentations including video conferencing and in-room systems.

What are the requirements for this Help Desk Technician role?expand_more

Signature Consultants is looking for candidates who meet the following requirements: Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field with 3+ years experience; Associates Degree with 5+ years relevant experience; CompTIA Certification; and Experience with M365 applications (Outlook, OneDrive, Teams).

Where is the Help Desk Technician role at Signature Consultants located?expand_more

Help Desk Technician at Signature Consultants is based in 1823, Quincy Street Northwest, Crestwood, Ward 4, Washington, District of Columbia, 20068, United States. This is a on-site role.

Is this Help Desk Technician job remote, hybrid, or on-site?expand_more

Signature Consultants has listed this Help Desk Technician role as on-site.

How much experience is required for this Help Desk Technician role?expand_more

Help Desk Technician at Signature Consultants typically requires 3–5 years of relevant experience at the mid level level.

What skills do you need for the Help Desk Technician role at Signature Consultants?expand_more

Key skills for Help Desk Technician at Signature Consultants include A+; Comp Tia Certification; M365; Outlook; Onedrive; Teams; Ios; and Android.

What education is required for Help Desk Technician at Signature Consultants?expand_more

Educational requirements for this role: Bachelor's degree in Computer Sciences with 3 years experience; and Associate's degree with 5 years experience.

What category does the Help Desk Technician role belong to?expand_more

Help Desk Technician at Signature Consultants is part of the it job category on Recrutus.