Healthcare Support Specialist — Rochester, MN at Mayo

About the Role

The Healthcare Support Specialist (HSS) serves as a vital bridge between patients and the care team, facilitating seamless patient visits and ensuring providers can focus entirely on clinical care. This role is designed to anticipate and respond to patient needs while managing the logistical details of a multispecialty medical practice.

In this position, you will coordinate complex appointment schedules, prepare patients for examinations, and manage the flow of medical materials. You will act as a direct resource for patients, verifying demographics and insurance information, advising on scheduling changes, and assisting with the preparation of orders and screening tests. The role involves measuring and documenting patient vitals, as well as providing direct physical assistance during visits, such as helping with restroom or clothing changes, placing apparatus, and assisting proceduralists.

Depending on the specific location, this role may also encompass access and navigation duties. This includes greeting patients and visitors, verifying appointment status in the Electronic Health Record (EHR), and enforcing entrance policies such as masking and badging. You will be responsible for monitoring patient and visitor flow, engaging with security and nursing teams as needed, and utilizing conflict de-escalation skills to maintain a safe and welcoming environment.

Work Environment & Requirements

This position requires significant flexibility, including the ability to cross-coverage and travel depending on the location. You must be willing to adjust work schedules to meet department or clinical needs. The role involves navigating multiple electronic applications, including tablets and kiosks, and may require physical tasks such as pushing or pulling up to 75 pounds on occasion.

Visa Sponsorship

Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.

Work location

Work model: On-site

5359, West Frontage Road Northwest, Rochester, Olmsted County, Minnesota, 55901, United States

Rochester, Minnesota

Key Responsibilities

check_circlePrepare patients and complete pre-examination record information
check_circleObtain and verify patient demographics and medical insurance information
check_circleMeasure and document patient vitals per practice guidelines
check_circleProcess ABN forms, insurance verification, and patient appointment communications
check_circleAssist with patient visit facilitation including clothing changes and apparatus placement
check_circleGreet patients and visitors while verifying appointments in the EHR
check_circleEnforce entrance utilization policies such as masking and badging requirements
check_circleMonitor patient and visitor flow within the building
check_circleNavigate multiple electronic applications and assist patients with kiosks
check_circleCoordinate complex appointment schedules and daily activities for care providers
check_circleSchedule and reschedule tests and consults via various communication channels

Requirements

verifiedHigh school diploma/GED and minimum two years' customer service experience OR Associate's Degree
verifiedMedical Terminology course within six months if no medical education/experience
verifiedBasic Life Support (BLS) may be required
verifiedMayo Clinic will not sponsor or transfer visas

Nice to Have

Associate's Degree and coursework in a healthcare related field (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record.

Skills, education and keywords

Skills: Medical Terminology, Electronic Health Record, Basic Life Support.

Education: High school diploma/GED required; Associate's Degree in healthcare related field preferred.

Frequently asked questions about Healthcare Support Specialist - Emergency Department at Mayo Clinic

What does a Healthcare Support Specialist - Emergency Department at Mayo Clinic do?expand_more

In this Healthcare Support Specialist - Emergency Department at Mayo Clinic role, you will prepare patients and complete pre-examination record information; obtain and verify patient demographics and medical insurance information; measure and document patient vitals per practice guidelines; and process abn forms, insurance verification, and patient appointment communications.

What are the requirements for this Healthcare Support Specialist - Emergency Department role?expand_more

To qualify for the Healthcare Support Specialist - Emergency Department at Mayo Clinic position, applicants should have: High school diploma/GED and minimum two years' customer service experience OR Associate's Degree; Medical Terminology course within six months if no medical education/experience; Basic Life Support (BLS) may be required; and Mayo Clinic will not sponsor or transfer visas.

Where is the Healthcare Support Specialist - Emergency Department role at Mayo Clinic located?expand_more

Healthcare Support Specialist - Emergency Department at Mayo Clinic is based in 5359, West Frontage Road Northwest, Rochester, Olmsted County, Minnesota, 55901, United States. This is a on-site role.

Is this Healthcare Support Specialist - Emergency Department job remote, hybrid, or on-site?expand_more

Mayo Clinic has listed this Healthcare Support Specialist - Emergency Department role as on-site.

How much experience is required for this Healthcare Support Specialist - Emergency Department role?expand_more

Candidates for Healthcare Support Specialist - Emergency Department at Mayo Clinic should have entry level.

What skills do you need for the Healthcare Support Specialist - Emergency Department role at Mayo Clinic?expand_more

Key skills for Healthcare Support Specialist - Emergency Department at Mayo Clinic include Medical Terminology; Electronic Health Record; and Basic Life Support.

What education is required for Healthcare Support Specialist - Emergency Department at Mayo Clinic?expand_more

Educational requirements for this role: High school diploma/GED required; and Associate's Degree in healthcare related field preferred.

What category does the Healthcare Support Specialist - Emergency Department role belong to?expand_more

Healthcare Support Specialist - Emergency Department at Mayo Clinic is part of the healthcare & nursing job category on Recrutus.

Healthcare Support Specialist - Emergency Department