Health Care Customer Service Representative
Not Disclosed•Full-TimeRemote
location_onMyers Park United Methodist Church, 1501, Queens Road, Myers Park, Charlotte, Mecklenburg County, North Carolina, 28207, United States
About the Team
The GREAT STATE TEAM is a fast-growing group dedicated to supporting healthcare providers and their patients. We operate in a high-tech environment where our mission is to resolve billing and payment issues with professionalism and empathy. As a Remote Health Care Customer Service Representative, you will be a vital link between our clients and the patients they serve, handling inbound and outbound calls to address questions regarding insurance, financial assistance, and payment processing.
This role is designed for individuals who thrive in a challenging, fast-paced, and collaborative team environment. We encourage Veterans and Military Spouses to apply, bringing your unique skills and dedication to our mission.
About the Role
In this position, you will act on behalf of our clients to resolve billing and payment issues, utilizing established work queues and call pools. Your day will involve responding to patient and account holder requests for information in a thorough and explainable manner, while also working to secure payments or arrange payment plans as appropriate. You will investigate and respond to client inquiries, ensuring strict adherence to client-specific protocols and policies.
Success in this role requires the ability to manage multiple tasks simultaneously while maintaining a high level of organization. You will work cooperatively within a team-based structure, demonstrating flexibility to accommodate regular evening and Saturday shifts as business needs dictate. Bilingual candidates are particularly valued, as they provide essential support for bilingual calls.
Application & Requirements
To join our remote team, candidates must be based in the United States and reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM.
Remote workers must meet specific technical requirements to ensure seamless communication. A hard-wired broadband internet connection (no DSL, Dial Up, Wi-Fi, or hotspots) is required with minimum speeds of 40 Mbps download and 5 Mbps upload. Additionally, cameras must remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training, camera usage will be directed by supervisors or team expectations.
Equal Opportunity
State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should contact State Collection Service at 800.477.7474.
By applying, you acknowledge that we have permission to contact you via phone, text, or email regarding this position. All offers of employment are contingent upon successful completion of all post-offer processing.
Work location
Work model: Remote
Myers Park United Methodist Church, 1501, Queens Road, Myers Park, Charlotte, Mecklenburg County, North Carolina, 28207, United States
Charlotte, North Carolina
Key Responsibilities
- check_circleInvestigate and respond to client enquiries in a professional manner
- check_circleRespond to patient and account holder inquiries regarding insurance and financial assistance
- check_circleHandle inbound and outbound calls to resolve billing and payment issues
- check_circleAdhere to FDCPA, FCRA, HIPAA, and other applicable healthcare laws
- check_circleEnter and monitor payment arrangements in established work queues
- check_circleFollow client-specific protocols and policies when performing duties
- check_circleNegotiate and secure payment arrangements on behalf of the client
Requirements
- verified1+ years' experience in Call Center or Customer Service
- verifiedBroadband internet connection (No DSL or Dial Up)
- verifiedHard wired connection required (no Wi-Fi)
- verifiedMinimum internet speed: 40 mbps download, 5 mbps upload
- verifiedMust reside in AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM
Nice to Have
Knowledge or experience with medical terminology, patient billing, healthcare insurance, and/or healthcare administration. Bilingual capabilities.
Benefits & Perks
check_circleHealth, Dental, Vision, Life and Disability Insurancecheck_circle401K with employer matchcheck_circleHSA and Flexible spending accountscheck_circlePaid time off starting at 90 daysAnnual profit sharing
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Frequently asked questions about Health Care Customer Service Representative at State Collection Service, Inc.
What does a Health Care Customer Service Representative at State Collection Service, Inc. do?expand_more
A Health Care Customer Service Representative at State Collection Service, Inc. is responsible for the following: Investigate and respond to client enquiries in a professional manner; Respond to patient and account holder inquiries regarding insurance and financial assistance; Handle inbound and outbound calls to resolve billing and payment issues; and Adhere to FDCPA, FCRA, HIPAA, and other applicable healthcare laws.
What are the requirements for this Health Care Customer Service Representative role?expand_more
State Collection Service, Inc. is looking for candidates who meet the following requirements: 1+ years' experience in Call Center or Customer Service; Broadband internet connection (No DSL or Dial Up); Hard wired connection required (no Wi-Fi); Minimum internet speed: 40 mbps download, 5 mbps upload; and Must reside in AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM.
Where is the Health Care Customer Service Representative role at State Collection Service, Inc. located?expand_more
Health Care Customer Service Representative at State Collection Service, Inc. is based in Myers Park United Methodist Church, 1501, Queens Road, Myers Park, Charlotte, Mecklenburg County, North Carolina, 28207, United States. This is a remote role.
Is this Health Care Customer Service Representative job remote, hybrid, or on-site?expand_more
State Collection Service, Inc. has listed this Health Care Customer Service Representative role as remote.
How much experience is required for this Health Care Customer Service Representative role?expand_more
Health Care Customer Service Representative at State Collection Service, Inc. typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Health Care Customer Service Representative role at State Collection Service, Inc.?expand_more
Key skills for Health Care Customer Service Representative at State Collection Service, Inc. include Medical Terminology; Patient Billing; Healthcare Insurance; Healthcare Administration; and Bilingual.
What category does the Health Care Customer Service Representative role belong to?expand_more
Health Care Customer Service Representative at State Collection Service, Inc. is part of the customer services job category on Recrutus.
About State Collection Service, Inc.
State Collection Service, Inc. operates within the financial services industry, specializing in accounts receivable management and collection solutions. Founded in Madison, Wisconsin, in 1949 by Hilding Haag, the organization has maintained its status as a family-owned enterprise for over six decades. The company built its reputation on ethical collection practices and strong client relationships, establishing itself as a reliable partner in the sector.
Based in Madison with additional offices in Beloit, Milwaukee, and Chicago, the firm now employs nearly 700 staff members. Its operational footprint extends across the United States, with authorization to collect in all fifty states. This extensive reach allows the company to serve clients across various industry sectors, delivering consistent performance and support.
Over the years, State Collection Service, Inc. has been recognized nationally for its quality assurance protocols, customer service standards, and operational performance. The business continues to prioritize integrity and innovation while serving a diverse client base through its established network of locations in Wisconsin and Illinois.
Browse more roles: All State Collection Service, Inc. jobs, customer services jobs on Recrutus.