Guest Services Manager
Not Disclosed•Full-TimeOn-site
location_on5498, Olohena Road, Kapaa, Kauaʻi County, Hawaii, 96746, United States
About the Role
This position serves as the operational leader for the Guest Services Department, bridging the gap between daily resort activities and strategic revenue goals. You will be responsible for the leadership, training, and daily supervision of the team, ensuring a seamless experience for guests while maximizing occupancy and revenue for the resort program.
In this role, you act as the primary liaison between Guest Services, Housekeeping, and Maintenance. Your day involves managing room availability reviews, overseeing the Night Audit process, and ensuring strict adherence to cash handling and Sarbanes-Oxley guidelines. You will also drive customer satisfaction by directly addressing guest complaints and inquiries, while overseeing the Zingle program to guarantee rapid responses to guest needs.
Hiring Process
Candidates must possess a valid driver's license with at least one year of clean driving history. The role requires a 4-year degree or diploma from an accredited college or university, or equivalent additional experience, along with a minimum of three years of supervisory experience in Guest Services. CPR/First Aid certification is preferred.
Culture & Commitment
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Work location
Work model: On-site
5498, Olohena Road, Kapaa, Kauaʻi County, Hawaii, 96746, United States
Kapaa, Hawaii
Key Responsibilities
- check_circleManage day-to-day operations of the Guest Services Department
- check_circleReview room availability daily to maximize revenue and occupancy
- check_circleSchedule work assignments and supervise department staff
- check_circleReview Night Audit work daily before submitting to General Manager
- check_circleAudit all cash banks in the department at the end of each month
- check_circleOversee the Zingle program to ensure quick responses to customer requests
- check_circleEnsure staff compliance with cash handling and Sarbanes Oxley guidelines
Requirements
- verifiedValid driver's license with at least one year of clean driving history
- verified4-year degree/diploma from an accredited college or university OR equivalent additional experience
- verified3 or more years' supervisory experience in Guest Services
- verifiedCPR/First Aid preferable
Nice to Have
4-year degree/diploma from an accredited college or university or equivalent additional experience. CPR/First Aid certification.
Similar Job Opportunities
Skills, education and keywords
Skills: CPR, First Aid, Sarbanes Oxley.
Education: 4-year degree/diploma from an accredited college or university desired.
Frequently asked questions about Guest Services Manager at Marriott Vacations Worldwide
What does a Guest Services Manager at Marriott Vacations Worldwide do?expand_more
In this Guest Services Manager at Marriott Vacations Worldwide role, you will manage day-to-day operations of the guest services department; review room availability daily to maximize revenue and occupancy; schedule work assignments and supervise department staff; and review night audit work daily before submitting to general manager.
What are the requirements for this Guest Services Manager role?expand_more
To qualify for the Guest Services Manager at Marriott Vacations Worldwide position, applicants should have: Valid driver's license with at least one year of clean driving history; 4-year degree/diploma from an accredited college or university OR equivalent additional experience; 3 or more years' supervisory experience in Guest Services; and CPR/First Aid preferable.
Where is the Guest Services Manager role at Marriott Vacations Worldwide located?expand_more
Guest Services Manager at Marriott Vacations Worldwide is based in 5498, Olohena Road, Kapaa, Kauaʻi County, Hawaii, 96746, United States. This is a on-site role.
Is this Guest Services Manager job remote, hybrid, or on-site?expand_more
Marriott Vacations Worldwide has listed this Guest Services Manager role as on-site.
How much experience is required for this Guest Services Manager role?expand_more
Guest Services Manager at Marriott Vacations Worldwide typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Guest Services Manager role at Marriott Vacations Worldwide?expand_more
Key skills for Guest Services Manager at Marriott Vacations Worldwide include CPR; First Aid; and Sarbanes Oxley.
What education is required for Guest Services Manager at Marriott Vacations Worldwide?expand_more
Educational requirements for this role: 4-year degree/diploma from an accredited college or university desired.
What category does the Guest Services Manager role belong to?expand_more
Guest Services Manager at Marriott Vacations Worldwide is part of the hospitality & catering job category on Recrutus.