Guest Service Agent
Not Disclosed•Full-TimeOn-site
location_on1900, Curtis Street, Central Business District, Denver, Colorado, 80225, United States
About the Role
As a Guest Service Agent at Stonebridge, you are the first point of contact for our guests, playing a vital role in creating a welcoming atmosphere from the moment they arrive. This position is designed to ensure smooth check-in and check-out procedures while maintaining accurate records and delivering outstanding service. You will support the front office team in handling guest inquiries, payments, and reservations, all with the goal of maximizing guest satisfaction.
Work Environment
This role is based in the hotel's front desk and lobby areas, primarily working indoors. The position requires standing and walking for extended periods throughout your shift. You will frequently interact with guests and team members via computer and telephone, and may occasionally need to lift or carry items up to 10 lbs. A flexible schedule is essential, as you will be expected to work evening, weekend, and holiday shifts to meet the needs of our guests.
Equal Opportunity
Stonebridge is committed to providing equal employment opportunities to all team members and applicants. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All employment practices, including recruitment, hiring, training, and promotion, are conducted without discrimination. Reasonable accommodations are available for qualified individuals with disabilities.
Application Process
Resumes and applications will be evaluated based on qualifications and the ability to meet the position's requirements. Please note that all Stonebridge openings are projected to close within 30 days of the original posting date.
Work location
Work model: On-site
1900, Curtis Street, Central Business District, Denver, Colorado, 80225, United States
Denver, Colorado
Key Responsibilities
- check_circleGreet, register, and assign rooms to guests upon arrival
- check_circleVerify guest credit and establish payment methods for accommodation
- check_circleMaintain accurate records of room availability and guest accounts
- check_circleCompute bills, collect payments, and make change for guests
- check_circleIssue room keys and provide instructions to bell attendants
- check_circleReview accounts and charges with guests during check-out
- check_circlePost charges for rooms, food, beverages, and services to ledgers
- check_circleTransmit and receive guest messages using telephones or switchboards
- check_circleCoordinate with housekeeping and maintenance staff to address issues
- check_circleMake and confirm reservations for guests
- check_circleBalance cash accounts and perform basic bookkeeping tasks
- check_circleAnswer inquiries about hotel services and local attractions
Requirements
- verifiedProficiency in property management systems
- verifiedProficiency in basic office software (e.g., Word, Excel)
- verifiedAbility to handle cash transactions
- verifiedAbility to perform basic bookkeeping tasks
Nice to Have
Previous experience in a hotel front desk or guest service role.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circle401(k) with company matchingcheck_circleWellness support programscheck_circleLife and disability coveragecheck_circleSavings accountscheck_circleTuition aidcheck_circleTravel and lodging perks
Similar Job Opportunities
Frequently asked questions about Guest Service Agent at Stonebridge
What does a Guest Service Agent at Stonebridge do?expand_more
In this Guest Service Agent at Stonebridge role, you will greet, register, and assign rooms to guests upon arrival; verify guest credit and establish payment methods for accommodation; maintain accurate records of room availability and guest accounts; and compute bills, collect payments, and make change for guests.
What are the requirements for this Guest Service Agent role?expand_more
Stonebridge is looking for candidates who meet the following requirements: Proficiency in property management systems; Proficiency in basic office software (e.g., Word, Excel); Ability to handle cash transactions; and Ability to perform basic bookkeeping tasks.
Where is the Guest Service Agent role at Stonebridge located?expand_more
Guest Service Agent at Stonebridge is based in 1900, Curtis Street, Central Business District, Denver, Colorado, 80225, United States. This is a on-site role.
Is this Guest Service Agent job remote, hybrid, or on-site?expand_more
Stonebridge has listed this Guest Service Agent role as on-site.
How much experience is required for this Guest Service Agent role?expand_more
Candidates for Guest Service Agent at Stonebridge should have entry level.
What skills do you need for the Guest Service Agent role at Stonebridge?expand_more
Key skills for Guest Service Agent at Stonebridge include Word; Excel; and Property Management Systems.
What category does the Guest Service Agent role belong to?expand_more
Guest Service Agent at Stonebridge is part of the hospitality & catering job category on Recrutus.
About Stonebridge
Stonebridge is a hospitality management firm headquartered in Denver, Colorado, specializing in third-party hotel operations designed to optimize investment portfolios. The company manages a diverse collection of over 160 hotels and more than 24,000 guest rooms spanning 25 states. By leveraging sharp market insights and deliberate operational strategies, Stonebridge achieved an aggregate market share index of 109% across its managed hotels and resorts in 2024.
The organization distinguishes itself by balancing the dedicated attention of a smaller entity with the robust infrastructure of a larger corporation. Its corporate team comprises specialists across 13 in-house disciplines, allowing the company to keep essential services internal. This approach minimizes outsourcing dependencies and ensures complete control over project execution.
Stonebridge serves property owners and investors seeking a right-sized partner capable of delivering exceptional results through a unique blend of focus and comprehensive support. The firm provides both operational solutions for existing assets and opportunities for professionals looking to join its dynamic teams. Through this structured model, the company aims to facilitate success for its clients and employees within the competitive hospitality sector.
Browse more roles: All Stonebridge jobs, hospitality & catering jobs on Recrutus.