Guest Service Agent
Not Disclosed•Full-TimeOn-site
location_onHillen Street, Penn-Fallsway, Baltimore, Maryland, 21202, United States
About ASH Hotels
ASH Hotels designs, develops, owns, and operates a unique collection of properties where a hotel is far more than a destination to meet, dine, or sleep. It is a dynamic site of imagery, emotions, and interactions—a living movie set housed within beautifully restored local legends. Each ASH hotel serves as a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.
About Hotel Ulysses
Hotel Ulysses is a sanctuary for wanderers seeking one-of-a-kind experiences, whether they are stepping out of a Baltimore studio for a drink or staying during an east coast tour. Located in the landmark Latrobe building within the Mt. Vernon neighborhood, the property honors Baltimore's rich history and vibrant community. The restored icon houses 116 guest rooms alongside Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon-style café. Far from a mere support for tourists, Ulysses stands as a contributor and tableau vivant of Baltimore's artistic tradition and its contemporary evolution.
About the Role
The Guest Service Agent (GSA) is the ultimate host, ready for anything from recommending an art exhibit to grabbing an extra pillow. As the face of Hotel Ulysses, you will set the tone with energy and enthusiasm, creating a warm, seamless experience that reflects the cinematic hospitality of ASH Hotels. You will be attuned to guests' needs, anticipating requests and offering knowledgeable guidance on food, coffee, and all hotel offerings.
This role thrives on meaningful guest interactions, crafting memorable food and beverage experiences that leave a lasting impression. Your passion for hospitality will inspire guests to share their ASH Bar and Hotel Ulysses experiences with friends, embodying the brand's commitment to exceptional service. You will maintain professionalism and integrity, ensuring guests feel appreciated through your actions while navigating concerns and opportunities with a composed, quick-thinking approach.
Equal Opportunity
ASH provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. ASH expressly prohibits workplace harassment based on any protected status.
Work location
Work model: On-site
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Frequently asked questions about Guest Service Agent at ASH People Partners
What does a Guest Service Agent at ASH People Partners do?expand_more
In this Guest Service Agent at ASH People Partners role, you will welcome guests personally with enthusiasm and professional body language; perform check-in and check-out procedures for all guests; maintain communication with management and team members; and keep all areas cleaned and stocked to company standards.
What are the requirements for this Guest Service Agent role?expand_more
ASH People Partners is looking for candidates who meet the following requirements: 1 year minimum of front desk, concierge experience in a hotel or apartment community.
Where is the Guest Service Agent role at ASH People Partners located?expand_more
Guest Service Agent at ASH People Partners is based in Hillen Street, Penn-Fallsway, Baltimore, Maryland, 21202, United States. This is a on-site role.
Is this Guest Service Agent job remote, hybrid, or on-site?expand_more
ASH People Partners has listed this Guest Service Agent role as on-site.