Guest Service Agent

About Hilton

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Our vision, "to fill the earth with the light and warmth of hospitality," unites us as a team to create remarkable hospitality experiences around the world every day.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, we have offered business and leisure travelers the finest in accommodations, service, amenities, and value. Our amazing Team Members are at the heart of it all.

About the Role

The Embassy Suites Indianapolis Downtown, a 360 all-suite property located in the heart of downtown Indianapolis, is seeking a dedicated and service-oriented Guest Service Agent to join our team. Conveniently situated just a short walk from the Indiana Convention Center via skywalk, our hotel is also directly connected to Circle Centre Mall and only a 10-minute walk from Lucas Oil Stadium—home of the Indianapolis Colts.

In this role, you will be responsible for assisting guests in checking in and checking out, contributing to the hotel's continuing effort to deliver outstanding guest service and financial profitability. You will respond to guest inquiries in a timely, friendly, and efficient manner, providing driving and walking directions to local destinations. Success in this position requires maintaining a high level of product knowledge regarding the hotel, including outlet hours, services, events, and local attractions, while fostering positive working relationships with fellow team members and other departments.

Our Values

We look for Team Members who demonstrate our core Values:

• Hospitality: We're passionate about delivering exceptional guest experiences.
• Integrity: We do the right thing, all the time.
• Leadership: We're leaders in our industry and in our communities.
• Teamwork: We're team players in everything we do.
• Ownership: We're the owners of our actions and decisions.
• Now: We operate with a sense of urgency and discipline.

In addition, we value the demonstration of key attributes including Quality, Productivity, Dependability, Customer Focus, and Adaptability.

Benefits and Culture

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. Our culture is built on innovative programs and benefits designed to help you succeed, including:

• Comprehensive medical, vision, dental, life, and disability insurance options.
• Mental health resources and inclusive family-building benefits.
• Best-in-Class Paid Time Off (PTO), allowing you to accrue up to 144 hours in your first year.
• The Go Hilton travel discount program, offering 100 nights of discounted travel per calendar year.
• A robust 401(k) plan with company matching.
• Career growth opportunities through Team Member Resource Groups and debt-free education programs.
• Access to your pay when you need it through DailyPay.
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares.

Equal Opportunity

Hilton is an Equal Opportunity Employer. We consider qualified applicants regardless of background, race, color, religion, gender, national origin, age, disability, or veteran status.