Guest Relations Associate
Not Disclosed•Full-TimeOn-site
location_on15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
About the Role
This position serves as the vital bridge between our company and our corporate clients immediately following the initial sale. As the first point of contact, you will guide clients through the onboarding process, ensuring they feel supported and confident in utilizing our online university platform. Your role is central to setting the tone for the client relationship, combining administrative precision with a warm, helpful demeanor.
In this capacity, you will manage a variety of communication channels, from answering inbound phone calls to moderating online events and responding to client requests via our Zendesk inbox. You will also conduct on-boarding calls to introduce new corporate partners to our content, requiring you to master our material to effectively coach clients. Beyond direct client interaction, you will maintain accurate records in our CRM database and participate in company events designed to host and engage our corporate audience.
Hiring Process
Candidates selected for an interview will be contacted directly to schedule a conversation regarding their background and fit for the team.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: On-site
15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
Miami Beach, Florida
Key Responsibilities
- check_circleConduct on-boarding calls for new corporate clients on the company online university platform
- check_circleMaintain accurate data and notes in the CRM database for client information and details
- check_circleManage the Client Support team email inbox to answer client requests quickly using Zendesk
- check_circleParticipate in company events that host corporate clients
- check_circleAnswer all inbound phone calls to the company
- check_circleAct as the first point of contact for corporate clients and guide them through the onboarding process
- check_circleModerate online events for the company
- check_circleCoach clients on company material by learning and understanding the content
Requirements
- verifiedHigh school diploma or GED preferred
- verifiedExperience in previous customer support role
- verifiedExperience with Google Drive, Sheets, and Docs
- verifiedExperience with HubSpot or other customer relationship management software
- verifiedComputer software skills including Microsoft Office, Google Suite and Mac operating systems
- verifiedAbility to type around 40 words per minute
Nice to Have
High school diploma or GED. Sales experience. Experience with HubSpot or other customer relationship management software.
Similar Job Opportunities
Skills, education and keywords
Skills: CRM, Zendesk, Google Drive, Google Sheets, Google Docs, Hubspot, Microsoft Office, Google Suite, Mac Operating Systems.
Education: High school diploma or GED preferred.
Frequently asked questions about Guest Relations Associate at Grant Cardone Enterprises
What does a Guest Relations Associate at Grant Cardone Enterprises do?expand_more
Day-to-day, the Guest Relations Associate at Grant Cardone Enterprises will conduct on-boarding calls for new corporate clients on the company online university platform; maintain accurate data and notes in the crm database for client information and details; manage the client support team email inbox to answer client requests quickly using zendesk; and participate in company events that host corporate clients.
What are the requirements for this Guest Relations Associate role?expand_more
Grant Cardone Enterprises is looking for candidates who meet the following requirements: High school diploma or GED preferred; Experience in previous customer support role; Experience with Google Drive, Sheets, and Docs; Experience with HubSpot or other customer relationship management software; Computer software skills including Microsoft Office, Google Suite and Mac operating systems; and Ability to type around 40 words per minute.
Where is the Guest Relations Associate role at Grant Cardone Enterprises located?expand_more
Guest Relations Associate at Grant Cardone Enterprises is based in 15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States. This is a on-site role.
Is this Guest Relations Associate job remote, hybrid, or on-site?expand_more
Grant Cardone Enterprises has listed this Guest Relations Associate role as on-site.
How much experience is required for this Guest Relations Associate role?expand_more
Candidates for Guest Relations Associate at Grant Cardone Enterprises should have mid level.
What skills do you need for the Guest Relations Associate role at Grant Cardone Enterprises?expand_more
Key skills for Guest Relations Associate at Grant Cardone Enterprises include CRM; Zendesk; Google Drive; Google Sheets; Google Docs; Hubspot; Microsoft Office; and Google Suite.
What education is required for Guest Relations Associate at Grant Cardone Enterprises?expand_more
Educational requirements for this role: High school diploma or GED preferred.
What category does the Guest Relations Associate role belong to?expand_more
Guest Relations Associate at Grant Cardone Enterprises is part of the it job category on Recrutus.
About Grant Cardone Enterprises
Grant Cardone Enterprises operates within the professional training and coaching industry, headquartered in Aventura, Florida. Founded by Grant Cardone, a private equity fund manager and creator of the 10X Movement, the organization focuses on real estate, business growth, sales, and marketing education. The company has reached over five million individuals globally, assisting business owners, real estate investors, and sales professionals in scaling revenues and expanding investment portfolios for more than thirty years.
The enterprise maintains a distinct culture where over 400 employees actively practice the strategies they teach. Grant Cardone, a New York Times bestselling author and coach to Fortune 500 companies, leads with a focus on ethics, communication, and results. The organization manages a portfolio of affiliated entities including Cardone University, Cardone Ventures, 10X Health, and Market Rebellion, with operations extending to Scottsdale, Arizona. The company serves ambitious professionals seeking to improve their businesses, careers, finances, and relationships through massive action.
Browse more roles: All Grant Cardone Enterprises jobs, it jobs on Recrutus.