Guest Experience Manager
Not Disclosed•Full-TimeOn-site
location_on4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
About the Role
At Faena New York, the Guest Experience Manager serves as a key leader in delivering a transcendent guest journey. This position is dedicated to curating personalized, meaningful experiences that embody the Faena spirit of art, culture, and service excellence. As the operational leader in the absence of the Director and Assistant Director of Guest Experiences, you will drive day-to-day performance and coordinate service delivery across departments with confidence, discretion, and grace.
In this role, you will oversee the Guest Experience Agents, Guest Experience Ambassadors, and the Butler team, ensuring that all touchpoints reflect the highest standards of hospitality. Your day will involve maintaining a visible presence in guest-facing areas—including The Cathedral and The Library—to support teams and assist guests in real time. You will act as the primary point of contact during critical moments, resolving guest issues with efficiency while ensuring full satisfaction and proper documentation.
Beyond operational oversight, you will be responsible for mentoring supervisors and line-level colleagues, collaborating with Housekeeping, Food & Beverage, Concierge, Security, and Engineering to facilitate seamless service experiences. This position requires a deep knowledge of in-house guests, room types, hotel offerings, and local events to effectively manage VIP arrivals, special occasions, and high-touch guest itineraries.
Work location
Work model: On-site
4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
New York, New York
Key Responsibilities
- check_circleLead, train, and inspire Guest Experience teams to ensure brand standards
- check_circleServe as acting leader in absence of Director and Assistant Director
Similar Job Opportunities
Frequently asked questions about Guest Experience Manager at FAENA
What does a Guest Experience Manager at FAENA do?expand_more
Day-to-day, the Guest Experience Manager at FAENA will lead, train, and inspire guest experience teams to ensure brand standards; serve as acting leader in absence of director and assistant director; resolve guest issues with discretion and efficiency to ensure satisfaction; and maintain visible presence in guest areas to support teams and assist guests.
Where is the Guest Experience Manager role at FAENA located?expand_more
Guest Experience Manager at FAENA is based in 4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States. This is a on-site role.
Is this Guest Experience Manager job remote, hybrid, or on-site?expand_more
FAENA has listed this Guest Experience Manager role as on-site.
How much experience is required for this Guest Experience Manager role?expand_more
Candidates for Guest Experience Manager at FAENA should have mid level.