Guest Experience Lead (GEL)

About the Opportunity

This position is with a restaurant owned and operated by an independent franchisee, not McDonald's USA. While the franchisee holds a license to use McDonald's logos and food products, it is a separate company and employer. The franchisee is solely responsible for all employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling. McDonald's USA has no control over these decisions and will not receive your application or be involved in the hiring process.

McDonald's Works for Me

We believe in letting you be you. This role is designed for those looking for a part-time job that supports their full-time ambitions. Whether you want to pursue education, build skills, or simply have a schedule that works for your life, this is a place to grow. We are committed to being America's best first job, offering a path to reach your goals through college tuition assistance, high school completion programs, and English language courses.

The Team and Culture

Our people are driven by energy and purpose. We say YES to learning new skills, serving delicious food, and creating feel-good moments with our guests. If you have an outstanding attitude, a willingness to learn and grow, and the capability to excel in a fast-paced team environment, you will fit right in. We'll teach you the rest.

A Day in the Life

As a Guest Experience Leader, you will create feel-good moments every day by greeting guests, communicating during the ordering process, and assisting customers with ordering kiosks. You will ensure guests are satisfied with their food, handle any concerns, and make sure kids receive their treats. You will also communicate with the restaurant team to provide feedback and recommendations.

Hiring Process

To apply, please note that your information will be submitted only to the independent franchisee. They will process and evaluate your application and reach out to you directly. By applying, you acknowledge that McDonald's USA will not receive a copy of your application or be involved in employment decisions.

Equal Opportunity

We are an equal opportunity employer committed to diversity and inclusion.