Guest Experience Lead

About the Role

A job at McDonald's offers a unique combination of flexible scheduling and a culture where you always feel valued. As a Guest Experience Leader, you play a vital role in shaping the customer journey. Your day-to-day involves leading the experience by checking in with guests to ensure they are enjoying their visit, and acting as the solution by handling concerns with a focus on satisfaction. You will work hand-in-hand with your team to maintain a welcoming, friendly, and clean restaurant environment while offering expert insights into promotions and the benefits of the McDonald's App and Mobile Order & Pay features.

Our Values and Culture

McDonald's is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship, or any other class characteristic protected by federal or applicable state law. We provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job and to enjoy equal benefits and privileges of employment.

Health and Safety

McDonald's and its franchisees are taking proactive steps to ensure safety in our restaurants across all communities. Guided by our values of quality, service, and cleanliness, we adhere to deep cleaning procedures every day and follow direction from the CDC, state, and local governments. We fully support employees who stay home from work if they are feeling sick.

How to Apply

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant to help comply with social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application or contact the support team if you have already applied. Please note there may be a short delay in response time while we continue to monitor the impacts of the pandemic.