Guest Experience Agent
Not Disclosed•Full-TimeOn-site
location_onOn-site
About the Role
The Concierge serves as the trusted expert and primary point of contact for our guests, responsible for creating a welcoming first impression from the moment they arrive. This role is designed to enhance overall guest satisfaction and loyalty by providing personalized, efficient, and memorable interactions. Through thoughtful recommendations and tailored assistance, the Concierge anticipates guest needs with professionalism and warmth, ensuring every visitor feels uniquely cared for.
In this position, you will act as the local authority, offering current information about area attractions, restaurants, and events. You will greet guests warmly, assist with inquiries, and provide clear, accurate directions. The role requires a valid driver's license and the ability to conduct site inspections, often involving standing and walking for extended periods throughout the property. While the schedule includes long and flexible hours to accommodate business needs and emergencies, the core mission remains delivering exceptional hospitality in a luxury or full-service environment.
Work location
Work model: On-site
On-site
Key Responsibilities
- check_circleProvide current information about local attractions and events
- check_circleOffer personalized recommendations and tailored assistance
- check_circleConduct site inspections throughout the property
- check_circleCreate a welcoming first impression for guests
Similar Job Opportunities
Skills, education and keywords
Skills: Hospitality Management, Tourism, Customer Service, Spanish.
Education: High school diploma or equivalent is required; Associate's degree in Hospitality Management, Tourism, or related field is preferred; Bachelor's degree in Hospitality Management, Tourism, or related field is preferred.
Frequently asked questions about Guest Experience Agent at Wyndham Grand Rio Mar Rainforest Beach & Golf Resort
What does a Guest Experience Agent at Wyndham Grand Rio Mar Rainforest Beach & Golf Resort do?expand_more
Day-to-day, the Guest Experience Agent at Wyndham Grand Rio Mar Rainforest Beach & Golf Resort will provide current information about local attractions and events; offer personalized recommendations and tailored assistance; conduct site inspections throughout the property; and create a welcoming first impression for guests.
What are the requirements for this Guest Experience Agent role?expand_more
Wyndham Grand Rio Mar Rainforest Beach & Golf Resort is looking for candidates who meet the following requirements: High school diploma or equivalent; 1–2 years of progressive experience in hotel, hospitality, or guest services; Valid driver's license; and Bilingual proficiency (English and Spanish).
Where is the Guest Experience Agent role at Wyndham Grand Rio Mar Rainforest Beach & Golf Resort located?expand_more
Guest Experience Agent at Wyndham Grand Rio Mar Rainforest Beach & Golf Resort is based in On-site. This is a on-site role.