General Manager

General Manager — Tupelo, MS at The Wendy's Company | Recrutus

About the Role

As the General Manager in Tupelo, MS, you will serve as the primary leader responsible for executing the store's strategic plan to achieve established standards, sales targets, and profitability. Your mission is to maximize customer satisfaction by effectively staffing, training, operating, and maintaining the store environment.

You will act as the face of Wendy's in the community, developing and executing local marketing plans that respond to market conditions and competitor activities. This role requires a hands-on leader who can balance high-level financial oversight with the day-to-day realities of restaurant operations, ensuring that Quality, Service, and Cleanliness (Q.S.C.) remain at the forefront of every shift.

Day in the Life

Your day involves a dynamic mix of strategic planning and operational execution. You will analyze P&L information, set monthly budget goals, and communicate anticipated variances to the District Manager. A significant portion of your time is dedicated to people development—hiring, training, and mentoring both management and crew to ensure adequate bench strength and high performance.

You will conduct regular walk-throughs to engage directly with customers, resolve complaints within 24 hours, and ensure product and service quality. From managing labor efficiency and food costs to overseeing preventative maintenance and safety protocols, you will drive the store's success through consistent adherence to company policies and a commitment to operational excellence.

Hiring Process

Candidates selected for this role will undergo a comprehensive interview process designed to assess operational knowledge, leadership capabilities, and cultural fit. This typically includes a review of your experience in the restaurant industry, a discussion on your approach to P&L management and team development, and an evaluation of your ability to perform all restaurant operations positions.

Equal Opportunity Employer

Wendy's is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We strive to maintain a safe working environment and comply with all EEO and Labor Law requirements.

Work location

Work model: On-site

Tupelo, Lee County, Mississippi, 38803, United States

Tupelo, Mississippi

Key Responsibilities

check_circleResolve customer complaints within 24 hours and ensure high satisfaction scores
check_circleMonitor inventory levels and manage production labor and food cost controls
check_circleConduct performance reviews and provide mentoring to the management team
check_circleExecute store plan to achieve sales, marketing, and profit targets
check_circleTrain personnel on product preparation, service standards, and cleanliness procedures
check_circleAnalyze P&L information and set monthly budget goals to control costs
check_circleDevelop and implement local marketing strategies to respond to market conditions
check_circleMaintain safe working conditions and ensure compliance with company policies
check_circleManage staffing including hiring, training, and terminating subordinate managers

Requirements

verifiedCollege degree or equivalent experience in operations
verified1-2 years management / operations experience in the restaurant industry
verifiedValid drivers license

Skills, education and keywords

Skills: P&L Analysis, Planning And Budgeting, Interviewing Practices, Training And Development Practices, Supervisory Practices, Wendy's Operating Systems, Wendy's Policies And Procedures, Interaction Management, Managing Better Shifts, Preventative Maintenance Program.

Education: College degree or equivalent experience in operations.

Frequently asked questions about General Manager at The Wendy's Company

What does a General Manager at The Wendy's Company do?expand_more

In this General Manager at The Wendy's Company role, you will resolve customer complaints within 24 hours and ensure high satisfaction scores; monitor inventory levels and manage production labor and food cost controls; conduct performance reviews and provide mentoring to the management team; and execute store plan to achieve sales, marketing, and profit targets.

What are the requirements for this General Manager role?expand_more

To qualify for the General Manager at The Wendy's Company position, applicants should have: College degree or equivalent experience in operations; 1-2 years management / operations experience in the restaurant industry; and Valid drivers license.

Where is the General Manager role at The Wendy's Company located?expand_more

General Manager at The Wendy's Company is based in Tupelo, Lee County, Mississippi, 38803, United States. This is a on-site role.

Is this General Manager job remote, hybrid, or on-site?expand_more

The Wendy's Company has listed this General Manager role as on-site.

How much experience is required for this General Manager role?expand_more

General Manager at The Wendy's Company typically requires 1–2 years of relevant experience at the mid level level.

What skills do you need for the General Manager role at The Wendy's Company?expand_more

Key skills for General Manager at The Wendy's Company include P&L Analysis; Planning And Budgeting; Interviewing Practices; Training And Development Practices; Supervisory Practices; Wendy's Operating Systems; Wendy's Policies And Procedures; and Interaction Management.

What education is required for General Manager at The Wendy's Company?expand_more

Educational requirements for this role: College degree or equivalent experience in operations.

What category does the General Manager role belong to?expand_more

General Manager at The Wendy's Company is part of the hospitality & catering job category on Recrutus.