General Manager
Not Disclosed•Full-TimeOn-site
location_on590, Jones Road, Pine Hurst, Roswell, Fulton County, Georgia, 30075, United States
About the Role
We are seeking an experienced and skilled Store Manager to run our location effectively with a keen attention to detail. This role is central to our mission of enhancing guest experiences at every opportunity, ensuring that every customer interaction satisfies and exceeds expectations.
As the face of the store, you will maintain constant contact with both staff and customers. Your focus will be on fostering a culture where the team provides the highest quality service while you monitor the store's overall financial performance. You will be responsible for building community relationships and partnerships to drive sales and profit, while ensuring a positive mental attitude and commitment toward company objectives.
Day in the Life
Your day begins by greeting staff and customers, providing them with what they need, and offering intelligent recommendations to build brand trust. You will review daily numbers, coaching and praising results to generate excitement and enthusiasm within the team.
You will manage all levels of staffing, from conducting effective interviews to hire top performers to overseeing new hire orientations and ensuring 100% compliance with all training and certification processes. A key part of your role involves mentoring Assistant General Managers (AGMs) and Assistant Managers (AMs) in the operation of the unit, preparing them for future advancement. You will also assist Area and Market Development Managers in executing marketing plans and provide clear development plans and performance reviews for management staff.
Beyond leadership, you will execute quarterly business plans using systems, training, and operation manuals. The role requires flexibility to perform above and beyond standard parameters, including physical duties such as walking, standing, or sitting for extended periods and lifting up to 50 lbs. overhead.
Hiring Process
Candidates must successfully complete the ZAX, Inc. General Manager training program, including the in-store training program and specific ZFI assessments (AM, GM, and Kitchen Demonstrative) with a score of 90% or above. All candidates are subject to annual background checks and Motor Vehicle Record (MVR) checks.
Culture & Benefits
We value reliability, accommodation, courtesy, and friendliness to ensure full customer satisfaction. Our team enjoys a supportive environment with free meals on the clock, a 50% discount on off-the-clock meals, and a team member recognition program. We offer a competitive benefits package including health and dental insurance, 401K, paid vacation, and attainable monthly bonuses. Additionally, we are closed for all major holidays to ensure work-life balance.
Equal Opportunity
We are an equal opportunity employer committed to diversity and inclusion.
Work location
Work model: On-site
590, Jones Road, Pine Hurst, Roswell, Fulton County, Georgia, 30075, United States
Roswell, Georgia
Key Responsibilities
- check_circleEnhance guest experiences by satisfying and exceeding customer expectations
- check_circleIncrease sales and profit by building community relationships and partnerships
- check_circleProvide clear development plans and performance reviews for management staff
- check_circleExecute quarterly business plans using systems, training, and operation manuals
- check_circleAssist Area Development Managers in the execution of marketing plans
- check_circleReview daily performance numbers and coach staff on results
- check_circleProvide leadership by generating enthusiasm and commitment toward company objectives
- check_circleConduct interviews to hire top performers and manage all staffing levels
- check_circleOversee new hire orientations and ensure 100% compliance with training processes
Requirements
- verifiedWork a 48 hour week minimum
- verifiedSubject to annual background check and MVR check
- verifiedIn-store training program completed
- verifiedOnline ZFI AM test passed with a 90% or above
- verifiedOnline ZFI GM test passed with a 90% or above
- verifiedIn-store ZFI Kitchen Demonstrative passed with a 90% or above
- verifiedSuccessfully completed ZAX, Inc. General Manager training program
Benefits & Perks
check_circleFree meals on the clock and 50% off meals off the clockcheck_circleTeam member recognition programcheck_circleTeam member referral bonuscheck_circleClosed for all major holidaysPaid vacation
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Frequently asked questions about General Manager at Zaxbys
What does a General Manager at Zaxbys do?expand_more
A General Manager at Zaxbys is responsible for the following: Enhance guest experiences by satisfying and exceeding customer expectations; Increase sales and profit by building community relationships and partnerships; Provide clear development plans and performance reviews for management staff; and Execute quarterly business plans using systems, training, and operation manuals.
What are the requirements for this General Manager role?expand_more
Zaxbys is looking for candidates who meet the following requirements: Work a 48 hour week minimum; Subject to annual background check and MVR check; In-store training program completed; Online ZFI AM test passed with a 90% or above; Online ZFI GM test passed with a 90% or above; and In-store ZFI Kitchen Demonstrative passed with a 90% or above.
Where is the General Manager role at Zaxbys located?expand_more
General Manager at Zaxbys is based in 590, Jones Road, Pine Hurst, Roswell, Fulton County, Georgia, 30075, United States. This is a on-site role.
Is this General Manager job remote, hybrid, or on-site?expand_more
Zaxbys has listed this General Manager role as on-site.
How much experience is required for this General Manager role?expand_more
Candidates for General Manager at Zaxbys should have lead.
What category does the General Manager role belong to?expand_more
General Manager at Zaxbys is part of the hospitality & catering job category on Recrutus.