Front Office Manager
Not Disclosed•Full-TimeOn-site
location_onOld Spanish Trail, Mobile County Commission District 1, Mobile, Mobile County, Alabama, 36601, United States
About Kana Hotel Group
Kana Hotel Group's mission is to be one of the most admired and service quality-driven hotel companies in the industry. We accomplish this by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek individuals who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.
As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return, you will be given opportunities to grow and advance in your career.
About the Role
In this position, you will manage and monitor the activities of all employees in the Front Office department, ensuring the team adheres to our standards of excellence. You will serve as the Manager on Duty, dealing with guest complaints, problem-solving, disturbances, and special requests. Your day will involve scheduling guest service team members, conducting training and development, and assisting with performance reviews. You will also coordinate daily activities with the hotel management team, hold monthly department meetings, and work closely with the Housekeeping Department to foster cross-departmental communication.
Benefits & Culture
Kana Hotel Group is proud to offer a comprehensive benefits package including Medical, Vision, and Dental coverage, 401K, immediate pay (earned wage access), vacation time, sick time, holiday pay, bonus opportunities, brand-specific employee discounts, long-term/short-term disability, and life insurance.
Equal Opportunity
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Work location
Work model: On-site
Old Spanish Trail, Mobile County Commission District 1, Mobile, Mobile County, Alabama, 36601, United States
Similar Job Opportunities
Skills, education and keywords
Education: Associates Degree in Hospitality preferred.
Frequently asked questions about Front Office Manager at Homewood Suites by Hilton
What does a Front Office Manager at Homewood Suites by Hilton do?expand_more
In this Front Office Manager at Homewood Suites by Hilton role, you will develop financial and operational plans and participate in annual hotel budget preparation; achieve budgeted revenues and maximize profitability for the guest services department; manage the reservation function to maintain high room occupancy and average daily rate; and coordinate daily activities with the housekeeping department to improve guest services.
What are the requirements for this Front Office Manager role?expand_more
To qualify for the Front Office Manager at Homewood Suites by Hilton position, applicants should have: Associates Degree in Hospitality preferred; 1-3 years' experience in hospitality required; Supervisory experience preferred; Customer service experience required; and Experience handling cash and credit card procedures.
Where is the Front Office Manager role at Homewood Suites by Hilton located?expand_more
Front Office Manager at Homewood Suites by Hilton is based in Old Spanish Trail, Mobile County Commission District 1, Mobile, Mobile County, Alabama, 36601, United States. This is a on-site role.