Front Office Assistant
Not Disclosed•Full-TimeOn-site
location_onLogan Street, Downtown, Pittsburgh, Allegheny County, Pennsylvania, 15262, United States
About the Team
Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. As a Global Top Employer 2026, we combine passion and performance to shape a better world. We are part of Amplifon, the global leader in the hearing care retail market, with a presence in 25 countries and over 20,000 employees worldwide. Our mission is to empower people to rediscover all the emotions of sound.
Amplifon Americas, headquartered in Minneapolis, MN, supports our network of over 1,500 franchised and corporate-owned retail clinics across the U.S., Canada, and LATAM. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. We are a team of diverse, innovative talent dedicated to improving lives through exceptional customer experience.
About the Role
As a Front Office Associate, you will act as a key pillar of our clinic team, managing the customer intake process, supporting clinical operations, and driving store performance. Reporting to the Area Manager, you will help people rediscover the world of sound by ensuring a quality experience from the first point of contact.
In this role, you will coordinate and confirm appointments, manage customer inquiries, and maintain data accuracy in compliance with healthcare regulations. You will also partner with Hearing Care Professionals to engage in marketing efforts and provide routine after-care services for hearing aid devices. Your expertise will directly improve lives while accelerating your own career in a purpose-driven environment.
Hiring Process
For privacy reasons, please do not visit or contact local Miracle-Ear stores regarding your application. All applications must be submitted online for review by our regional team. Please note that AI tools may be used to assist in resume screening; however, all hiring decisions are made by our recruitment team.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process, and we will work with you to meet your accessibility needs.
Work location
Work model: On-site
Logan Street, Downtown, Pittsburgh, Allegheny County, Pennsylvania, 15262, United States
Pittsburgh, Pennsylvania
Key Responsibilities
- check_circleManage customer intake process and set appointment expectations
- check_circleDrive store performance by making outbound calls to potential and existing customers
- check_circleProvide routine after-care services including troubleshooting and cleaning hearing aid devices
- check_circleEngage in the sale of hearing aid accessories and prepare customer appointments
- check_circlePartner with Hearing Care Professionals on marketing efforts and social media initiatives
- check_circleMonitor inventory, assist with billing, and manage customer inquiries and walk-ins
- check_circleMaintain customer database accuracy and ensure compliance with healthcare data regulations
- check_circleCoordinate, screen, and confirm appointments in-person and over the phone
Requirements
- verifiedHigh school diploma or equivalent
- verified2+ years of administrative experience in a professional setting
- verified2+ years in a direct customer support role
- verified2+ years of experience with appointment setting and customer database management
- verifiedProficiency in Microsoft Office and Windows
Nice to Have
Experience working in a healthcare setting. Background in administration, reception, or customer service. Motivation to drive sales goals and contribute to a purpose-driven environment.
Benefits & Perks
check_circleMedical, Dental, and Vision insurancecheck_circle401(k) with company matchcheck_circleHealth Savings Accountcheck_circleLife insuranceFamily hearing aid benefits
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Windows, Appointment Setting, Customer Database Management, Billing, Invoicing.
Education: High school diploma or equivalent required.
Frequently asked questions about Front Office Assistant at Miracle-Ear, Inc.
What does a Front Office Assistant at Miracle-Ear, Inc. do?expand_more
In this Front Office Assistant at Miracle-Ear, Inc. role, you will manage customer intake process and set appointment expectations; drive store performance by making outbound calls to potential and existing customers; provide routine after-care services including troubleshooting and cleaning hearing aid devices; and engage in the sale of hearing aid accessories and prepare customer appointments.
What are the requirements for this Front Office Assistant role?expand_more
To qualify for the Front Office Assistant at Miracle-Ear, Inc. position, applicants should have: High school diploma or equivalent; 2+ years of administrative experience in a professional setting; 2+ years in a direct customer support role; 2+ years of experience with appointment setting and customer database management; and Proficiency in Microsoft Office and Windows.
Where is the Front Office Assistant role at Miracle-Ear, Inc. located?expand_more
Front Office Assistant at Miracle-Ear, Inc. is based in Logan Street, Downtown, Pittsburgh, Allegheny County, Pennsylvania, 15262, United States. This is a on-site role.
Is this Front Office Assistant job remote, hybrid, or on-site?expand_more
Miracle-Ear, Inc. has listed this Front Office Assistant role as on-site.
How much experience is required for this Front Office Assistant role?expand_more
Front Office Assistant at Miracle-Ear, Inc. typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Front Office Assistant role at Miracle-Ear, Inc.?expand_more
Key skills for Front Office Assistant at Miracle-Ear, Inc. include Microsoft Office; Windows; Appointment Setting; Customer Database Management; Billing; and Invoicing.
What education is required for Front Office Assistant at Miracle-Ear, Inc.?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Front Office Assistant role belong to?expand_more
Front Office Assistant at Miracle-Ear, Inc. is part of the admin job category on Recrutus.
About Miracle-Ear, Inc.
Miracle-Ear, Inc. is a medical device company headquartered in Minneapolis, MN, that has provided hearing solutions for more than 75 years. The organization utilizes advanced technology to address the challenges associated with hearing loss, focusing on custom devices that are discreet and comfortable. These products are tailored to meet the specific auditory needs of each individual client.
The company operates a nationwide network of 1,500 franchised locations where free hearing tests are offered to the public. This extensive footprint allows Miracle-Ear to serve a broad demographic across the United States with accessible care. Additionally, the business model supports franchise opportunities for entrepreneurs seeking to own and operate their own Miracle-Ear centers with backing from an established industry leader.
Browse more roles: All Miracle-Ear, Inc. jobs, admin jobs on Recrutus.