Front Desk Supervisor
Not Disclosed•Full-TimeOn-site
location_on16;18;20;22;24, Market Street, City of Amesbury, Amesbury, Essex County, Massachusetts, 01913, United States
About the Role
This position serves as the face of our hotel, dedicated to ensuring a seamless and welcoming experience for every guest. The role exists to bridge the gap between guest expectations and operational excellence, creating a safe, secure, and comfortable environment from the moment they arrive until they depart.
In this role, you will manage front desk operations, overseeing smooth check-in and check-out processes while coordinating with various departments to fulfill guest needs. You will be responsible for training and supervising front desk staff, ensuring that the entire team delivers exceptional service. Your day will involve handling inquiries and resolving complaints with composure, maintaining accurate records, and upholding hotel policies to guarantee a high standard of hospitality.
Application Instructions
We are looking for a dedicated individual with a passion for providing exceptional guest experiences. If you possess strong knowledge of hotel operations and a friendly, professional demeanor, we would love to hear from you.
Please submit your resume along with a cover letter highlighting your relevant experience.
Work location
Work model: On-site
16;18;20;22;24, Market Street, City of Amesbury, Amesbury, Essex County, Massachusetts, 01913, United States
Amesbury, Massachusetts
Key Responsibilities
- check_circleManage front desk operations and ensure smooth check-in and check-out processes
- check_circleGreet guests and provide exceptional customer service
- check_circleHandle guest inquiries, requests, and complaints in a professional and timely manner
- check_circleCoordinate with other departments to fulfill guest needs and resolve issues
- check_circleMaintain accurate records of guest information, reservations, and transactions
- check_circleTrain and supervise front desk staff to ensure excellent service delivery
- check_circleMonitor and maintain the cleanliness and organization of the front desk area
- check_circleImplement and enforce hotel policies and procedures to ensure a safe and secure environment
Requirements
- verifiedPrevious experience in guest relations or front desk management within the hotel industry
- verifiedStrong knowledge of hotel operations and hospitality management principles
- verifiedProficient in using phone systems and other office equipment
- verifiedBilingual proficiency (English/Spanish)
Nice to Have
Previous experience in guest relations or front desk management within the hotel industry. Bilingual proficiency (English/Spanish).
Similar Job Opportunities
Frequently asked questions about Front Desk Supervisor at Amesbury Companies
What does a Front Desk Supervisor at Amesbury Companies do?expand_more
Day-to-day, the Front Desk Supervisor at Amesbury Companies will manage front desk operations and ensure smooth check-in and check-out processes; greet guests and provide exceptional customer service; handle guest inquiries, requests, and complaints in a professional and timely manner; and coordinate with other departments to fulfill guest needs and resolve issues.
What are the requirements for this Front Desk Supervisor role?expand_more
To qualify for the Front Desk Supervisor at Amesbury Companies position, applicants should have: Previous experience in guest relations or front desk management within the hotel industry; Strong knowledge of hotel operations and hospitality management principles; Proficient in using phone systems and other office equipment; and Bilingual proficiency (English/Spanish).
Where is the Front Desk Supervisor role at Amesbury Companies located?expand_more
Front Desk Supervisor at Amesbury Companies is based in 16;18;20;22;24, Market Street, City of Amesbury, Amesbury, Essex County, Massachusetts, 01913, United States. This is a on-site role.
Is this Front Desk Supervisor job remote, hybrid, or on-site?expand_more
Amesbury Companies has listed this Front Desk Supervisor role as on-site.
How much experience is required for this Front Desk Supervisor role?expand_more
Candidates for Front Desk Supervisor at Amesbury Companies should have mid level.
What skills do you need for the Front Desk Supervisor role at Amesbury Companies?expand_more
Key skills for Front Desk Supervisor at Amesbury Companies include Spanish.
What category does the Front Desk Supervisor role belong to?expand_more
Front Desk Supervisor at Amesbury Companies is part of the hospitality & catering job category on Recrutus.
About Amesbury Companies
Amesbury Companies operates within the leasing non-residential real estate industry and is headquartered in Baton Rouge, Louisiana. This privately held entity functions as a developer, construction firm, and property management organization. The company focuses on the acquisition, development, and ongoing stewardship of real estate assets across the region.
The firm manages a substantial portfolio consisting of more than 1,500 multifamily units. These properties are located in the states of Texas and Louisiana, serving residents and tenants in these specific markets. The organization maintains a growing presence in the sector, leveraging its integrated approach to development and management.
As a regional player, Amesbury Companies handles the full lifecycle of its properties from initial construction through long-term management. The company's operations are centered in Baton Rouge, providing a base for its expanding footprint in the Gulf Coast area. Its business model emphasizes the ownership and administration of residential real estate holdings.
Browse more roles: All Amesbury Companies jobs, hospitality & catering jobs on Recrutus.